NexlintoShift Lead
Company : Five Guys
Location : Mineral Springs, NC, 28108
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Mineral Springs, the Shift Lead role emphasizes hands-on team coaching and real-time feedback within a fun, team-oriented culture. Unlike some fast-food chains, here you gain access to mentorship and growth paths, plus weekly secret shopper bonuses that reward shift performance, creating a unique leadership experience.
Success demands strong communication to motivate diverse crews, adaptability to handle rapid service changes, and a proactive approach to problem-solving. Dependability and a passion for maintaining high standards in food safety and customer service are equally vital to lead shifts effectively at Five Guys.
Yes, prior formal management isn't mandatory, but experience in fast-paced food service and a willingness to learn are crucial. Five Guys supports new Shift Leads with mentorship and performance reviews, fostering growth for those ready to take initiative and develop leadership skills on the job.
A Shift Lead focuses on direct supervision of team members during service hours, balancing operational tasks like food quality, customer issues, and cleanliness. This contrasts with Production Leads who might concentrate on manufacturing processes or Support Leads who handle broader administrative or technical support functions.
While no strict certifications are required, food safety knowledge aligned with North Carolina regulations is highly valued. Candidates familiar with local health codes or possessing ServSafe certification often stand out, reflecting regional priorities in maintaining hygiene and safety standards.
Mineral Springs has moderate competition for Shift Lead roles, with steady demand in hospitality sectors. Candidates who demonstrate leadership aptitude and flexibility tend to have an edge, as employers prioritize those who can quickly adapt and sustain high customer service during busy shifts.
Five Guys provides Shift Leads with a competitive base pay starting at $19/hour plus tips, weekly secret shopper bonuses, free meals each shift, and a comprehensive benefits package including 401(k). This blend of financial incentives and supportive culture distinguishes it locally.
The position acts as a gateway to management, offering real-time feedback, structured mentorship, and performance reviews. Ambitious Shift Leads can leverage these opportunities to climb into assistant manager or store manager roles, making it ideal for those aiming to grow in restaurant leadership.
Shift Leads usually start at $19 per hour, complemented by tips and weekly secret shopper bonuses that reward team performance. Factoring in these extras, total compensation often surpasses base pay, making it competitive for supervisory roles in fast-food service within Mineral Springs.
Daily tasks include assigning crew roles, ensuring food prep meets quality standards, promptly addressing guest concerns, and maintaining store cleanliness. Shift Leads also track performance metrics and mentor staff, balancing operational oversight with fostering a positive team atmosphere.