NexlintoShift Lead
Company : Five Guys
Location : Fayetteville, NC, 28301
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership where Shift Leads directly influence daily operations, team morale, and customer satisfaction. In Fayetteville, this role combines fast-paced food service with community-centric values, offering a pathway to management with real-time mentorship and performance feedback.
Effective communication and high energy are critical, alongside adaptability to manage diverse teams. Given Fayetteville's competitive retail scene, a Shift Lead must foster positivity, maintain operational excellence, and swiftly resolve guest concerns to keep service smooth and customer loyalty strong.
Candidates with prior leadership in fast-paced food service excel, particularly those demonstrating accountability and enthusiasm. Experience coaching teams and maintaining food safety standards aligns well with the expectations at Five Guys Fayetteville, positioning applicants for growth opportunities.
Shift Leads in Fayetteville start at a competitive base pay of $19.00 per hour, complemented by tips and weekly secret shopper bonuses. This compensation package reflects both local market standards and the role's leadership responsibilities within the restaurant.
Fayetteville experiences steady demand for Shift Leads due to its vibrant food service market and military population. Compared to larger metro areas, competition is moderate, offering candidates solid opportunities to enter leadership positions with companies like Five Guys.
The local culture's emphasis on community and teamwork shapes the Shift Lead’s role by prioritizing collaboration and customer friendliness. Fayetteville’s diverse workforce requires leaders to be adaptable and supportive, ensuring smooth shift operations that resonate with regional expectations.
Shift Leads coordinate crew assignments, ensure food quality, and uphold cleanliness standards. They also mentor team members, handle guest issues promptly, and oversee store readiness, all while fostering a positive and efficient work environment.
Serving as a Shift Lead offers direct leadership experience, real-time coaching, and exposure to operational metrics. These experiences build a strong foundation for management roles, with Five Guys providing clear pathways for promotion and skill development.
Yes, in addition to competitive pay, Five Guys offers free meals during shifts, a supportive team culture, and access to comprehensive benefits including medical and 401(k). Fayetteville’s community vibe further enhances the workplace experience through local engagement.
Interviews typically focus on leadership skills, problem-solving in high-pressure scenarios, and customer service aptitude. Demonstrating knowledge of food safety and team motivation strategies will strengthen candidacy for Fayetteville shifts.