NexlintoField Service Technician
Company : Stryker
Location : Guilderland, NY, 12084
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
In the Guilderland area, employers often favor candidates with biomedical equipment certifications due to the region's focus on healthcare technology. Such credentials validate your expertise in maintaining complex medical devices, enhancing job prospects for field service technician roles at companies like Stryker.
The Albany-Guilderland corridor experiences moderate demand for skilled field service technicians, especially in medical device sectors. Competition rises for candidates with hands-on biomedical equipment experience and flexible availability to meet hospital service needs, making specialized skills a key differentiator.
Strong troubleshooting abilities with biomedical power devices, proficiency reading schematics and technical manuals, and expertise in handling biohazard materials are crucial. Coupled with excellent communication for customer interaction, these skills empower technicians to resolve issues efficiently without direct supervision.
Technicians often tackle urgent repairs under time constraints, interpret complex technical bulletins, and navigate varying hospital environments. Managing physical demands like lifting heavy equipment and adhering to strict safety standards adds layers of complexity to their daily routines.
With experience, technicians can transition into roles such as project management, sales engineering, or leadership within medical technology firms. Developing cross-functional collaboration and advanced problem-solving skills opens pathways beyond technical support into strategic positions.
Stryker emphasizes innovation and quality in medical technology, offering field service technicians access to cutting-edge devices and comprehensive benefits like company vehicles and tuition reimbursement. The role encourages ownership and collaboration, fostering growth in a dynamic healthcare setting.
Stryker provides ongoing training and fosters a culture of teamwork to help technicians handle high-pressure situations. Clear protocols for documentation and safety, alongside support from sales and internal teams, ensure technicians can deliver consistent, high-quality customer service.
Field Service Technicians in Guilderland typically earn between $55,000 and $70,000 annually, reflecting local demand and the technical nature of biomedical equipment maintenance. Compensation may increase with certifications, overtime availability, and experience in high-complexity environments.
Entry-level positions are available but often require strong mechanical aptitude and willingness to learn on the job. Guilderland's healthcare sector values candidates who show initiative and adaptability, offering structured training paths to build skills in biomedical device servicing.
Candidates should be prepared for physical demands, including lifting equipment up to 75 pounds and standing for prolonged periods. These requirements ensure technicians can safely and effectively manage installations and repairs in diverse healthcare environments.