General Manager
Department: Operations
Reports To: Franchise Owner / Regional Manager
Company Overview:
Crunch is a No Judgment Gym that fuses fitness with entertainment to make serious exercise fun. Our 'No Judgments' philosophy welcomes a diverse group of professionals who are passionate about changing lives through health and wellness.
Why Join Crunch?
Benefits & Perks:
- Access to state-of-the-art training areas and premier fitness equipment
- Competitive compensation and bonus structure
- Complimentary CPR/AED re-certifications
- Health, dental, vision, disability, and life insurance
- Vacation, holidays, and time-off benefits
- Free Crunch gym membership
- Employee discounts on services and merchandise
Key Responsibilities:
Administration & Organization:
- Understand and enforce standard operating procedures and policies
- Communicate company policies to staff
- Promote teamwork and productivity
- Recruit and hire high-quality talent
- Demonstrate leadership in decision-making
Sales & Revenue Management:
- Motivate and manage the sales team
- Achieve membership and revenue goals
- Drive lead generation through team initiatives
- Ensure proper use of tracking forms and lead management systems
- Oversee marketing promotions and campaign execution
- Support community outreach and business partnerships
- Conduct regular sales meetings and performance reviews
Personal Training Revenue Management:
- Meet PT revenue and session goals
- Integrate PT packages into sales processes
- Promote orientation sessions and program upsells
Operations Management:
- Oversee departments: Fitness, Sales, Marketing, Accounting, IT
- Resolve member concerns professionally and promptly
- Maintain club standards for cleanliness, safety, and maintenance
- Approve and process payroll
- Foster a professional, welcoming member experience
Financial Management:
- Manage budgets and income statements
- Control expenses and purchasing
- Execute corrective actions when goals aren’t met
Leadership & Motivation:
- Set the tone as a role model for staff
- Host weekly team and individual meetings
- Maintain a positive, motivating, and feedback-driven culture
Accountabilities:
- Achieve sales and financial targets
- Control payroll and administrative costs
- Maintain operational standards and safety protocols
- Track and report club performance metrics
- Stay informed on industry competitors
Measurement Standards:
- Financial goals met or exceeded
- High cleanliness and service standards
- Effective leadership and team development
- Member retention and satisfaction
- Timely task completion
- Adherence to Crunch policies
Qualifications:
Education:
- 4-year college degree preferred
Experience:
- 4+ years of gym/club management preferred
Skills:
- Exceptional verbal and written communication
- Strong leadership and team-building skills
- Organized, proactive, and goal-oriented
- Excellent customer service and administrative abilities
- Tech-savvy with proficiency in Microsoft Word and Excel
Equal Opportunity Employer:
Crunch is proud to be an Equal Opportunity Employer. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any legally protected status.
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Frequently Asked Questions
In Cramerton, NC, General Managers at fitness centers like Crunch Fitness often balance local community engagement with operational leadership. The region's fitness culture values personalized member experiences, requiring managers to adapt strategies that fit local preferences and competitive dynamics unique to this North Carolina market.
Success as a General Manager in a gym setting demands strong motivational skills, decisiveness, and a knack for fostering team collaboration. Effective communication and the ability to drive sales while maintaining club standards are crucial to creating a motivating atmosphere that aligns with Crunch Fitness’s 'no judgments' philosophy.
General Managers often advance toward regional management or franchise ownership roles. With experience in operational oversight, financial management, and team leadership, growth can lead to overseeing multiple locations or transitioning into corporate fitness executive positions, especially within expanding brands like Crunch Fitness.
Crunch Fitness integrates its 'no judgments' ethos into management roles by emphasizing inclusive leadership and creating a welcoming environment. General Managers are expected to champion this culture through staff development, community outreach, and ensuring every member feels valued, which distinguishes this position from standard fitness management jobs.
Cramerton’s growing population and increasing health awareness boost demand for skilled General Managers in fitness. Local businesses like Crunch Fitness seek leaders who can navigate competitive pressures and community needs, making this a sought-after position with steady hiring activity in the region.
General Managers at Crunch Fitness in Cramerton typically earn between $65,000 and $85,000 annually, which aligns with or slightly exceeds regional averages. Compensation packages often include bonuses and benefits that enhance overall earnings, reflecting the brand’s commitment to attracting top-tier management talent.
Managing diverse departments such as sales, fitness, marketing, and IT demands strong organizational skills and adaptability. General Managers must resolve conflicts, align goals across teams, and sustain high member satisfaction, all while upholding operational standards and motivating staff in a fast-paced gym environment.
Crunch Fitness supports ongoing professional development through access to CPR/AED re-certifications and state-of-the-art training resources. These offerings help General Managers maintain industry-relevant skills and ensure compliance with safety protocols, enhancing their leadership effectiveness.
Unlike retail or hospitality, Crunch Fitness General Managers focus heavily on health-oriented sales targets and member retention strategies, alongside operational oversight. The role blends fitness passion with business acumen, offering a unique blend of leadership challenges distinct from traditional general management positions in Cramerton.
Proficiency in Microsoft Word and Excel is essential for handling reports, budgets, and payroll. Familiarity with lead management systems and digital marketing tools also enhances a General Manager's ability to track sales performance, coordinate campaigns, and drive revenue growth effectively.