Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Thriving as a Shift Manager demands strong communication, quick decision-making, and the ability to motivate diverse teams under pressure. Emphasizing reliability and a hands-on leadership style helps maintain smooth operations during high-volume periods, especially in fast-paced environments like Five Guys.
Shift Managers often juggle team coordination, quality control, and guest satisfaction simultaneously, unlike roles focused solely on either kitchen or floor management. This multitasking ensures both operational efficiency and elevated customer experiences during every shift.
Many Shift employees leverage their leadership exposure to progress into general management or regional supervisory positions. Gaining experience in team management, budgeting, and safety compliance opens doors for promotion within well-established chains like Five Guys.
Five Guys emphasizes quality ingredients and positive team culture, so shift leaders focus heavily on upholding these standards. Unlike some chains, Five Guys also incentivizes performance through bonuses and secret shopper rewards, creating a dynamic leadership atmosphere.
At $19.00 per hour plus tips and bonuses, Five Guys offers a wage that aligns well with Beverly’s cost of living and hospitality sector averages, making it an appealing option for those seeking managerial roles in local fast-food establishments.
Beverly's proximity to larger urban centers creates moderate competition for supervisory positions. Candidates with leadership experience and strong customer service skills tend to stand out, especially in popular burger franchises where team reliability is key.
Yes, Five Guys supports shift leaders with structured training that covers operational management, safety compliance, and customer engagement. This training ensures managers can confidently oversee shifts and foster a positive work environment.
Flexible shift options, including full-time availability after initial training, allow managers to tailor their schedules around personal commitments. This flexibility is particularly beneficial in dynamic retail and food service settings where shift work varies daily.
Five Guys uniquely combines competitive pay, performance bonuses, and a team-oriented culture, setting its shift management apart. The role demands hands-on leadership with an emphasis on guest satisfaction and operational excellence in a fast-paced burger environment.
Five Guys encourages flexibility, allowing Shift Managers to pick up extra shifts when available. This adaptability supports higher earnings and helps maintain consistent staffing levels during peak business hours in the Beverly area.