NexlintoShift Manager
Company : Five Guys
Location : Highland, IN, 46322
Job Type : Full Time
Date Posted : 10 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
A Shift Manager stands out by combining strong communication, quick decision-making, and the ability to motivate a team under pressure. Unlike entry-level positions, this role demands overseeing operations and ensuring smooth shift workflows, especially in fast-paced environments like Highland's busy dining spots.
Managers in Highland focus on proactive staff coordination and efficient task delegation during rush hours. Anticipating demand spikes, they ensure full shift staffing and maintain quality service, which is crucial in local establishments such as Five Guys where guest satisfaction drives repeat business.
Starting as a Shift Manager at Five Guys opens pathways to roles like Store Manager or Area Supervisor. The company emphasizes leadership growth, offering training and development programs tailored to elevate managers who demonstrate commitment and operational excellence.
Five Guys offers flexible scheduling options, accommodating managers' needs while ensuring full shift coverage. This flexibility supports work-life balance, which is especially beneficial in the Highland area where commuting times and personal commitments vary widely.
Shift Managers in Highland generally earn between $18 to $22 per hour, with Five Guys offering a competitive starting wage of $19.00 plus tips and performance bonuses, aligning well with local industry standards for supervisory roles in fast-casual dining.
At Five Guys, Shift Managers actively address guest feedback during their shifts, using it to improve service quality and team performance. This hands-on approach fosters a customer-centric culture, enhancing satisfaction and encouraging repeat visits in Highland’s competitive market.
Shift Managers at Five Guys play a pivotal role in onboarding new hires and honing team skills through continuous coaching. By leading by example and maintaining high standards, they cultivate a motivated workforce capable of delivering consistent, high-quality guest experiences.
Night shifts can present challenges like reduced staffing, unexpected rushes, and heightened safety concerns. Managers must efficiently allocate resources and maintain team morale to meet service expectations, ensuring smooth operations despite the unique demands of late hours.
Yes, Five Guys rewards outstanding Shift Managers with bonuses through their secret shopper program, which evaluates store performance and customer service quality. These incentives recognize leadership impact and encourage continuous improvement.
Candidates should prioritize leadership experience, communication skills, and familiarity with food safety standards. Emphasizing these in applications helps align with Highland employers’ expectations, especially in popular chains like Five Guys seeking proactive shift supervisors.