NexlintoShift Lead
Company : Five Guys
Location : Toledo, OH, 43623
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Toledo's restaurant industry frequently seeks shift leaders, especially in popular chains like Five Guys. Demand remains steady due to the city's growing dining scene. Candidates with prior food service leadership experience have a competitive edge in this market.
Many Toledo-based restaurants, including Five Guys, view shift lead roles as stepping stones toward management. The city's vibrant food service industry encourages internal promotions, making it a strategic position for those aiming to climb the hospitality ladder.
Strong communication, team motivation, and multitasking are essential for a shift lead. Mastery in food safety compliance and guest service excellence also shapes effective leadership during high-paced restaurant shifts.
A shift lead who leads by example fosters a cooperative atmosphere, boosting morale and efficiency. Positive reinforcement and clear guidance help teams maintain quality standards and handle peak hours seamlessly.
Five Guys emphasizes hands-on leadership combined with a fun, team-oriented culture. Unlike some chains, their shift leads receive secret shopper bonuses and free meals, enhancing motivation and engagement during shifts.
Shift leads at Five Guys benefit from continuous real-time feedback and structured performance reviews. This supportive approach helps develop leadership skills and prepares individuals for future management roles.
Shift leads at Five Guys in Toledo typically start at $19.00 per hour, with additional earnings from tips and bonus incentives. This competitive compensation reflects the responsibilities and leadership expected in the role.
Handling high customer volumes while maintaining food quality and staff coordination is key. Shift leads must quickly resolve guest concerns and ensure that safety protocols are upheld under pressure.
While not mandatory, certifications in food safety and leadership training programs can enhance a candidate's profile. Toledo employers appreciate shift leads who bring proven expertise in compliance and team management.
Toledo's workforce values reliability and a collaborative spirit. A shift lead who embodies these traits fits well within Five Guys' team dynamics, promoting a positive environment that resonates with the community.