General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Effective General Managers in dynamic eateries like Five Guys thrive on energizing teams, adapting quickly to shifting roles, and communicating openly. Their ability to inspire, demonstrate stamina, and maintain a positive atmosphere is critical for seamless operations and a motivated crew.
Starting as a General Manager in food service can open pathways to regional or corporate leadership roles. Gaining expertise in operational efficiency, financial oversight, and team leadership can accelerate advancement into broader management or multi-unit supervision.
Daily routines involve juggling morning and evening shifts, coordinating staff assignments, overseeing inventory, and ensuring customer satisfaction. Flexibility to switch roles and maintain energy throughout diverse hours is essential for smooth, end-to-end restaurant performance.
Five Guys’ renowned team-first culture and open kitchen concept foster a lively work environment. In Wylie, managers benefit from community engagement, competitive bonuses, and a fast-growing brand that values leadership development and dynamic team collaboration.
While a high school diploma is fundamental, certifications like ServSafe can boost candidacy. In Wylie, employers appreciate leaders with food safety knowledge and proven experience managing customer-centered operations in busy dining environments.
Five Guys emphasizes cross-training and hands-on leadership, expecting General Managers to engage directly with crew tasks and customer interactions. This contrasts with more segmented management styles, promoting a cohesive, high-energy atmosphere unique to the brand.
The role blends a love for quality burgers with a vibrant workplace energized by classic rock and teamwork. Managers enjoy leading with humility in a supportive setting that prizes communication, adaptability, and an upbeat vibe throughout every shift.
Wylie’s growing hospitality sector has heightened demand for skilled General Managers, especially those with restaurant experience. Employers seek leaders who balance operational savvy with strong interpersonal skills to navigate a bustling, customer-focused landscape.
General Managers in Wylie typically earn between $50,000 and $65,000 annually, influenced by experience and restaurant size. At Five Guys, compensation includes base pay plus performance bonuses, reflecting competitive wages aligned with regional hospitality trends.
Yes, Five Guys invests in ongoing leadership development and training tailored to their energetic, collaborative culture. Managers in Texas benefit from structured growth opportunities designed to enhance skills and prepare them for advancing within the franchise.