General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Strong leadership is the cornerstone of effective general management at Five Guys. Inspiring and motivating your team fuels productivity and fosters a collaborative atmosphere, essential in fast-paced kitchen settings. Exceptional leaders ensure smooth operations and elevate customer satisfaction through real-time communication and team support.
While both roles require operational knowledge, General Managers at Five Guys take on comprehensive financial oversight, full-shift accountability, and strategic crew leadership. Assistant General Managers typically focus on supporting these functions during specific shifts, making the General Manager the pivotal figure in driving restaurant success.
In North Augusta, General Managers often advance into regional management or corporate leadership within expanding brands like Five Guys. Growth is supported by demonstrated operational prowess, team development, and financial results, with opportunities increasing in fast-growing Southeastern U.S. markets.
Certifications such as ServSafe food safety are highly regarded in South Carolina’s food industry and can enhance a General Manager’s credentials. Additionally, leadership training and continuous education in restaurant operations help managers meet regulatory standards and improve team management.
North Augusta’s restaurant scene is moderately competitive for General Manager positions due to local economic growth and hospitality demand. Applicants with proven leadership, adaptability under pressure, and customer service excellence stand out amid a pool of qualified candidates.
Five Guys’ emphasis on a people-first culture means General Managers actively foster a positive, high-energy environment. Daily tasks include motivating cross-trained teams, encouraging open communication, and maintaining a fun, music-filled workplace, which directly impacts team morale and guest experiences.
Managing at Five Guys involves adapting to a loud, fast-paced kitchen with an open layout, requiring constant vocal coordination and stamina. Unlike some roles, Five Guys expects managers to be hands-on across all positions, ensuring flexibility and team cohesion in a dynamic setting.
General Manager salaries in North Augusta’s fast-food industry typically range from $50,000 to $65,000 annually, with additional bonuses tied to restaurant performance. Five Guys offers competitive base pay plus quarterly incentives, reflecting the region’s cost of living and market demand.
Five Guys combines a unique open kitchen concept with a team-oriented culture that emphasizes music and energy, creating a vibrant work environment. This contrasts with more traditional chains, where managerial roles may focus more on routine supervision than dynamic team engagement.
Five Guys invests in ongoing leadership development and offers clear pathways for career advancement. General Managers benefit from hands-on training, performance bonuses, and exposure to a rapidly expanding brand, equipping them to grow into regional or corporate leadership roles.