Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Pooler’s growing hospitality sector means Shift Manager positions are in steady demand, especially for established brands like Five Guys. Local employers seek candidates who can lead efficiently during high-traffic periods, so competition favors applicants with prior restaurant leadership experience and strong communication skills.
While formal certifications aren’t mandatory in Pooler, having food safety training or ServSafe certification can boost your profile. Employers like Five Guys appreciate managers who understand health regulations and can implement safety protocols, enhancing both operational quality and guest satisfaction.
Mastering team coordination under pressure, maintaining impeccable food quality standards, and delivering swift customer service are standout skills. A Shift Manager excels by motivating crew members, handling feedback diplomatically, and ensuring shift goals align with overall store performance.
Shift Managers often climb towards Assistant General Manager or Store Manager roles, gaining broader operational oversight. Experience at Five Guys can also pave the way into regional management or specialized training positions, rewarding leadership development and customer service excellence.
At Five Guys Pooler, starting wages are around $19/hour, supplemented by tips and bonuses, slightly above many regional fast-food manager roles. This places the salary competitively within the local market, reflecting both cost of living and the brand’s commitment to rewarding effective shift leadership.
Five Guys emphasizes fresh, made-to-order meals, which demands meticulous attention to food prep and speed without sacrificing quality. Managers here juggle fast-paced service with high standards, fostering a team culture that balances efficiency with customer experience unlike more automated burger outlets.
Five Guys fosters an energetic, team-centered atmosphere where Shift Managers lead by example and prioritize staff development. The culture encourages open communication and recognizes contributions through bonus programs, making leadership roles rewarding beyond just operational duties.
Five Guys offers flexible scheduling post-training, enabling Shift Managers to balance work-life demands effectively. Full-time hours are available, accommodating those seeking stable shifts while maintaining the ability to adjust hours during peak or off-peak seasons.
Shift Managers oversee staff assignments, ensure stations are prepped, monitor safety compliance, and handle cash reconciliation. Opening shifts require setup coordination, while closing shifts focus on cleaning, inventory checks, and securing the facility, all critical for smooth store transitions.
Applicants can anticipate a straightforward hiring workflow emphasizing leadership experience and customer service aptitude. Five Guys in Pooler values prompt onboarding with training that highlights operational standards, aiming to fill shifts quickly while ensuring quality team integration.