NexlintoShift Lead
Company : Five Guys
Location : Burbank, IL, 60459
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys, the Shift Lead position acts as a stepping stone for managerial roles by offering hands-on leadership experience, mentorship, and performance feedback. This role develops skills in team motivation and operational management, which are highly valued for future promotions across the fast-food sector.
Applicants must showcase strong communication and motivational skills, adaptability to fast-paced environments, and a commitment to high standards. Being dependable and proactive in solving issues on shift enhances team morale and operational success in Burbank’s competitive dining market.
Shift Leads oversee shift operations by managing schedules, training staff, and ensuring quality control. Unlike crew members focusing on specific tasks, they balance guest relations, team performance, and store readiness, requiring multitasking and leadership throughout their shift.
Five Guys in Burbank provides competitive hourly pay starting at $19 plus tips, weekly secret shopper bonuses, and free meals. This robust package, combined with a team-centric atmosphere, supports Shift Leads’ well-being and job satisfaction in this Illinois market.
Shift Leads must navigate high customer volume, maintain food safety standards, and resolve guest concerns promptly. Balancing quick service with quality and team coordination in Burbank’s busy market requires resilience and effective communication skills.
Burbank’s proximity to Chicago increases competition for leadership roles in fast food. Candidates who highlight prior supervisory experience, demonstrate customer service excellence, and show enthusiasm for growth tend to gain a hiring advantage.
The base pay starts around $19 per hour, with tips and secret shopper bonuses significantly boosting overall compensation. This combination often places total earnings above the local average for similar shift lead roles in Burbank’s restaurant sector.
Yes, Five Guys offers mentorship and real-time feedback tailored to local market demands, helping Shift Leads master food safety, team dynamics, and guest service strategies specific to Burbank’s customer base.
Five Guys emphasizes growth through hands-on leadership, competitive pay, and a supportive culture. The Burbank location’s dynamic pace offers diverse challenges, preparing Shift Leads for broader management roles in the hospitality industry.
Shift Leads at Five Guys foster a cooperative environment by coordinating crew assignments, encouraging positive communication, and maintaining productivity. This team-first approach enhances shift performance and customer satisfaction in Burbank’s restaurant scene.