Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Lemoyne's hospitality sector shows steady demand for shift leads, especially in fast-casual dining like Five Guys. Candidates with prior leadership experience and strong communication skills tend to stand out amid moderate local competition, benefiting from the area's growing service industry.
Though not always mandatory, food safety certifications such as ServSafe can enhance a shift lead's credentials in Ohio. Employers like Five Guys often favor candidates familiar with local health regulations, boosting operational compliance and customer safety.
A shift lead takes charge of managing daily crew assignments and maintaining operational flow, unlike general team members. They balance customer service excellence with staff coaching, ensuring food quality and cleanliness standards are consistently met during their shift.
Serving as a shift lead sharpens leadership and organizational skills critical for restaurant management. The role offers hands-on experience in team supervision and performance tracking, paving the way toward assistant manager or general manager positions within the foodservice industry.
Key skills include effective communication, quick problem-solving, and the ability to motivate diverse teams. Shift leads must also uphold food safety protocols, handle customer concerns adeptly, and maintain a positive work atmosphere under pressure.
Five Guys fosters growth by providing mentorship, real-time feedback, and performance reviews tailored to shift leads. They also encourage development through promotion opportunities and reward team efforts with bonuses and a supportive culture.
At Five Guys, shift leads enjoy competitive pay with tips and bonuses, plus perks like free meals every shift. The company’s emphasis on a fun, team-centric environment and clear pathways to management sets it apart in the fast-food sector.
Shift leads at Five Guys in Lemoyne start at around $19.00 per hour, supplemented by tips and performance bonuses. This competitive wage reflects the responsibility level and local market standards for fast-casual restaurant leadership.
Many assume shift leads only oversee staff, but they also manage quality control, customer interactions, and operational readiness. This multi-faceted role demands adaptability and proactive problem-solving beyond basic supervision.
Lemoyne’s compact size allows many shift leads to enjoy short commutes, often under 20 minutes. This convenience helps reduce daily stress and supports punctuality, crucial for managing shifts effectively in busy eateries.