NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : North Royalton, OH, 44133
Job Type : Part Time, Full Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
In fast-paced environments like North Royalton, a Retail Front Desk Associate manages walk-in customers, phone inquiries, and administrative duties by prioritizing tasks and maintaining clear communication. This role demands agility and a calm demeanor to keep operations seamless and customers satisfied throughout hectic shifts.
Unlike typical retail positions, a Retail Front Desk Associate requires strong communication skills, proficiency with invoicing, and the ability to handle customer service both in person and via phone. This blend of front office and retail expertise ensures smooth service delivery and accurate transaction handling.
Starting as a Retail Front Desk Associate can lead to roles in retail management, customer service supervision, or operational coordination. Driven Brands emphasizes internal growth, so employees often advance into leadership or specialized positions within the auto glass repair industry.
Yes, fluency in Spanish enhances communication with a diverse customer base in North Royalton, improving service quality. Driven Brands values bilingual candidates as it helps foster inclusive, efficient customer interactions and can distinguish applicants in a competitive hiring landscape.
Driven Brands offers tailored paid training focused on auto glass services, a culture of internal promotion, and same-day pay options. The company’s commitment to employee growth and customer satisfaction creates a supportive environment rare among retail front desk positions.
Driven Brands provides hands-on training, competitive benefits including health coverage, and career advancement opportunities. Employees receive mentoring to master customer communication and technical billing skills, fostering long-term growth within the auto glass repair sector.
Hourly pay generally ranges from $13 to $18 depending on experience and skills. Driven Brands also offers commission and bonus incentives, making the total compensation package competitive for retail service roles in the North Royalton area.
North Royalton’s retail sector shows steady demand for front desk associates, partly due to ongoing growth in automotive services. Candidates with customer service skills and basic tech proficiency find ample opportunities, with Driven Brands being a prominent employer in this niche.
North Royalton’s suburban layout means commuting is mostly car-dependent; proximity to main roads can reduce travel time. Candidates often prioritize jobs like Driven Brands that offer flexible part-time or full-time shifts to accommodate varying commute preferences.