Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
North Aurora's restaurant sector sees moderate competition for shift manager jobs, with Five Guys standing out by offering bonuses and benefits. Candidates who highlight leadership skills and customer service often gain an edge in this suburban Illinois community.
While no strict certifications are mandated locally, possessing food safety or workplace safety credentials can boost your profile. Employers in North Aurora, including Five Guys, appreciate candidates with formal training to ensure quality and compliance.
Shift positions require decisiveness, effective communication, and team motivation expertise. Demonstrating accountability and skill in managing fast-paced shifts is crucial for success in these managerial roles within casual dining businesses.
Shift managers orchestrate staffing, oversee food safety, handle guest interactions, and ensure smooth operations. Unlike crew roles, they balance customer service with operational leadership during their shifts.
Five Guys offers structured advancement pathways, from shift leader to store management and beyond. Demonstrating dedication and leadership can unlock promotions, making it a strong platform for long-term career development.
Five Guys empowers shift managers with clear staffing guidelines, bonus incentives, and team training programs. This support helps managers maintain high service standards even during peak times.
The $19/hour base rate plus tips and bonuses is competitive for North Aurora, reflecting the region's cost of living and restaurant wage trends. This compensation package is appealing for those pursuing managerial roles in food service.
Five Guys emphasizes team culture, tip-sharing, and performance bonuses, which may differ from Burger King or McDonald’s. Each brand varies in scheduling flexibility and employee benefits, influencing candidate preferences in North Aurora.
Managing rapid customer turnover while ensuring food quality and safety can be more intense at Five Guys due to its focus on fresh ingredients. Balancing team coaching and operational duties requires agility uncommon in some shift-based roles.
Yes, Five Guys shift managers often take ownership of both opening and closing tasks. This responsibility ensures the store runs smoothly and meets brand standards from the start to the end of each shift.