NexlintoShift Manager
Company : Five Guys
Location : Rio Rancho, NM, 87124
Job Type : Full Time
Date Posted : 8 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Rio Rancho's hospitality sector is growing steadily, but shift manager positions at popular chains like Five Guys remain in high demand. Candidates with prior leadership experience and strong communication skills often have an advantage, as local stores seek reliable managers to maintain quality and customer satisfaction.
While formal certifications are not strictly required for shift managers in Rio Rancho, food safety and responsible alcohol service certifications are highly valued. Employers like Five Guys appreciate candidates with training in health codes and workplace safety to ensure compliance with New Mexico regulations.
Mastering multitasking, leadership, and conflict resolution is essential for a Shift Manager. Effective communication and the ability to motivate a team under pressure are key, especially during peak hours. These skills help maintain smooth operations and uphold service quality consistently.
Shift Managers uniquely blend hands-on operational duties with team leadership. Unlike general supervisors, they handle real-time decisions during shifts, including staffing adjustments, quality control, and customer interactions, making their role critical for immediate business outcomes.
Advancement can lead to Assistant Store Manager or Store Manager roles, focusing more on overall business strategy and profitability. With experience, some transition into regional management or corporate positions, leveraging operational expertise to influence multiple locations.
Five Guys emphasizes a team-oriented work culture with benefits like shared tips, secret shopper bonuses, and free meals. Their shift managers often experience a more personalized leadership environment, focusing on employee growth and operational excellence within a smaller, energetic company framework.
Beyond a competitive starting wage of $19/hour, Five Guys includes shared tips, bonus programs, and free meals during shifts. These benefits enhance job satisfaction and create a motivating environment, encouraging shift managers to maintain high service and quality standards.
Shift Managers at Five Guys in Rio Rancho typically start at $19 per hour, with additional income from shared tips and performance bonuses. This can increase total earnings significantly, especially during busy periods, making the compensation competitive for local management roles.
Evening and overnight shifts often require handling reduced staffing and unexpected issues without immediate upper management support. Successful shift managers develop strong problem-solving skills and foster crew autonomy to maintain smooth operations during these hours.
Five Guys offers flexible scheduling with full-time hours available post-training, accommodating personal commitments. This flexibility supports better work-life balance, allowing managers to plan around peak business times while still pursuing career growth.