NexlintoShift Manager
Company : Five Guys
Location : Merrillville, IN, 46411
Job Type : Full Time
Date Posted : 10 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Leading a shift at Five Guys in Merrillville offers a hands-on approach to team supervision, with unique perks like shared tips, bonus incentives, and free meals. The role emphasizes fast-paced guest service and strict quality controls, setting it apart from other managerial jobs that might focus more on administrative tasks.
Effective communication, quick decision-making, and motivational coaching are vital for a Shift Manager at Five Guys. The ability to manage crew dynamics during busy shifts while maintaining food safety and service quality strongly impacts overall store performance.
This position offers clear advancement paths into higher management due to its focus on team leadership, operational oversight, and customer satisfaction. Building expertise here provides valuable experience for roles such as store manager or regional supervisor.
Merrillville's hospitality sector is steadily growing, leading to increased demand for shift supervisors with leadership experience. Candidates who demonstrate flexibility and a strong work ethic tend to stand out in this competitive local market.
Shift Managers in Merrillville typically earn between $17 and $21 per hour, depending on experience and company benefits. Five Guys offers a starting wage of $19 per hour, plus bonuses and shared tips, placing it competitively within the local market.
Five Guys equips Shift Managers with the autonomy to assign tasks and manage staffing effectively, alongside providing ongoing training resources. This balance ensures smooth shift operations while fostering an energetic and collaborative workplace culture.
Local factors such as peak dining hours and community preferences shape the role, requiring adaptability to fluctuating customer volumes. Navigating these dynamics while maintaining high service standards is key to success at Merrillville's Five Guys.
The secret shopper bonus incentivizes excellent customer service and store performance, offering Shift Managers additional income beyond base pay and tips. This rewards proactive leadership and consistent quality control throughout each shift.
While prior night shift experience is beneficial, Five Guys values candidates with 1-2 years of leadership in any restaurant or retail environment. Adaptability to various shift timings, including nights, is often emphasized during hiring.
Five Guys places a strong emphasis on direct involvement in food preparation oversight, guest interactions, and team coaching. This hands-on leadership style contrasts with more administrative-focused roles, making the position dynamic and guest-centric.