Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
In Richmond's fast-paced automotive shops, an Oil Change Assistant Manager actively performs oil changes and light maintenance while leading the team and managing daily operations. This blend ensures service quality and smooth workflow, crucial for customer satisfaction and shop efficiency.
Expect to frequently lift weights up to 50 pounds and maneuver in service pits, while standing or bending for extended periods. Richmond's seasonal temperatures also mean adjusting to working in varying hot and cold conditions during busy service hours.
Many in Richmond progress from assistant roles to full shop management or specialized technician positions. Driven Brands emphasizes paid training and fast-track advancement, making it a promising path for leadership and technical skill enhancement in automotive services.
Driven Brands values proactive coaching, team motivation, and the ability to maintain high service standards during peak times. An assistant manager here must confidently step into the shop manager’s role when needed, ensuring seamless operation and a positive customer environment.
Besides competitive hourly wages and bonus incentives, Driven Brands offers paid training, free oil changes, and comprehensive benefits including health, dental, vision insurance, plus a 401(k) match. These perks enhance job satisfaction and employee well-being in Richmond.
Driven Brands experiences steady hiring in Richmond due to high demand for automotive services. However, competition can be moderate as many candidates seek roles offering hands-on work combined with leadership, so showcasing relevant skills and positive attitude boosts chances.
Richmond’s urban layout means shorter commutes for many, but traffic during rush hours can affect punctuality. Candidates with reliable transportation are preferred, as efficient arrival times support smooth shop operations and customer satisfaction during busy periods.
On average, Oil Change Assistant Managers in Richmond earn between $14 to $18 per hour, with additional bonuses possible. Driven Brands offers competitive pay aligned with market rates, complemented by benefits that enhance overall compensation.
Driven Brands places strong emphasis on leadership development, paid training, and employee perks like free oil changes. Their culture promotes fast-track career progression and a performance-driven environment, distinguishing their assistant manager role in Richmond.
Richmond’s mix of urban and suburban clientele means fluctuating service volumes and diverse vehicle types. Balancing high customer expectations with efficient workflow during peak times requires adaptability and strong team coordination specific to this region.