NexlintoShift Manager
Company : Five Guys
Location : New Haven, CT, 06540
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
New Haven's restaurant industry sees steady demand for shift managers, especially with popular chains like Five Guys expanding. Candidates with leadership experience and strong communication skills often find multiple opportunities, although local competition can be moderate due to the city's vibrant foodservice sector.
Given New Haven's compact urban layout, most shift managers enjoy reasonable commute lengths. Public transportation options and proximity to residential areas make it feasible for employees to access Five Guys locations without excessive travel, enhancing work-life balance.
Successful shift managers excel at motivating teams, delegating tasks efficiently, and maintaining high service standards under pressure. Strong interpersonal skills and problem-solving abilities allow them to navigate fast-paced environments and ensure smooth operations throughout their shift.
Beyond basic shift duties, a shift leader must demonstrate coaching aptitude, conflict resolution, and the capacity to uphold safety and quality standards. This role demands accountability for team performance and customer satisfaction, distinguishing it from entry-level shift jobs.
After mastering shift management, individuals often progress to assistant manager or general manager roles. These positions involve broader operational oversight, strategic planning, and greater responsibility, paving the way for long-term leadership careers within brands like Five Guys.
Five Guys emphasizes team energy and quality with perks like free meals and bonus incentives tied to customer service. Shift managers here lead with a focus on positive workplace culture and clear advancement routes, setting it apart from competitors in the burger segment.
At Five Guys, shift managers are expected to take full ownership of their shifts, including opening and closing duties, while fostering skill development among crew. The brand’s commitment to quality and guest satisfaction creates a dynamic leadership environment.
Starting wages for Five Guys shift managers in New Haven are around $19.00 per hour, complemented by shared tips and performance bonuses. This competitive pay reflects local market standards and the managerial responsibilities involved.
Five Guys offers flexible scheduling options and full-time hours post-training, accommodating varying employee availability. This flexibility helps shift managers balance work commitments with personal needs, which is especially valued in New Haven’s diverse workforce.
Shift managers typically oversee multiple crew members, assigning roles across food prep, customer service, and safety stations. Efficient delegation ensures all operational aspects are covered, maintaining the fast, friendly service Five Guys is known for.