Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Rockwall's automotive service sector is growing steadily, with moderate competition for assistant manager roles. Candidates with leadership skills and hands-on vehicle maintenance experience, especially in oil changes, tend to stand out among local applicants seeking positions at companies like Driven Brands.
While formal certifications aren't always mandatory, having OSHA safety training or automotive service credentials can boost your profile in Rockwall. Employers value candidates who demonstrate compliance with safety standards and technical knowledge relevant to oil change processes.
Mastering both leadership and practical automotive skills is crucial. Being adept at managing workflow, coaching teams, and performing timely oil changes or filter replacements helps balance operational efficiency with customer satisfaction in this position.
Unlike entry-level roles focused solely on service tasks, this managerial role blends hands-on vehicle maintenance with overseeing shop operations, mentoring staff, and ensuring safety protocols, demanding a broader skillset and leadership capability.
Many progress into full shop management or broader operations management within automotive service chains. The role's mix of technical and leadership experience opens doors to advanced roles in maintenance supervision or dealership service management.
Driven Brands provides perks like free oil changes for employees, competitive pay with bonuses, and paid training, uniquely supporting assistant managers who handle both leadership and technical tasks in oil change services.
This position offers a fast-track advancement pathway, combining hands-on experience with leadership development, making it ideal for those aiming to climb within automotive service management at Driven Brands.
Typical earnings for this role in Rockwall hover between $16 to $20 per hour, with additional bonus opportunities. Compensation reflects both the supervisory duties and technical skills involved in managing oil change operations.
Some think the role is mostly office-based, but it requires physical activity like lifting up to 50 pounds and moving in service bays. Balancing managerial tasks with active shop floor involvement is key to success.
Handling increased customer flow demands quick decision-making and efficient team coordination. Maintaining service quality while ensuring safety under pressure is a typical challenge for assistant managers in busy Rockwall shops.