NexlintoShift Lead
Company : Five Guys
Location : Lombard, IL, 60148
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Lombard's restaurant scene is bustling, but Five Guys stands out by offering a unique team-oriented culture and growth potential. Shift Lead positions here often attract motivated candidates seeking hands-on leadership, so competition can be moderate, with a preference for prior fast-paced experience and strong communication skills.
While not always mandatory, certifications like ServSafe or local food handler permits are highly valued in Lombard. These credentials enhance a Shift Lead’s ability to maintain compliance with health regulations and improve operational standards at Five Guys, bolstering team trust and guest safety.
Strong interpersonal communication, decisiveness under pressure, and the ability to inspire diverse teams are vital. A Shift Lead must balance operational oversight with motivating coworkers, ensuring seamless service flow while fostering a positive work atmosphere.
Taking ownership of shift outcomes, promptly addressing guest concerns, and ensuring cleanliness standards are met showcase accountability. Effective delegation and real-time problem-solving also underscore a leader’s commitment to operational excellence.
This role is designed as a stepping stone toward management, with mentorship and performance reviews guiding growth. Employees who excel often move into higher managerial roles, benefiting from internal promotions and skill development opportunities.
Shift Leads enjoy a competitive starting wage of $19/hour, plus tips and bonuses like weekly secret shopper incentives. Free meals during shifts and a supportive, fun work environment contribute to job satisfaction, alongside comprehensive benefits for eligible employees.
Five Guys emphasizes hands-on leadership combined with real-time feedback and mentorship. Unlike some chains, the position integrates team coaching with operational ownership, fostering a collaborative culture focused on quality and guest experience.
Shift Leads at Five Guys may work 1st, 2nd, or even 4th shifts, requiring flexibility. Lombard’s local transit options and traffic patterns can influence commute times, so planning around peak hours can help maintain a healthy work-life balance.
Hiring demand for Shift Leads in Lombard remains steady, with Five Guys often seeking candidates ready to start within a few weeks. The process includes interviews, reference checks, and onboarding designed to quickly integrate new leaders into the team.
Daily tasks include managing crew assignments, ensuring food quality and safety, handling guest issues, and maintaining store readiness. The Shift Lead also supports opening and closing duties, tracking performance metrics, and fostering a cooperative team environment.