NexlintoShift Lead
Company : Five Guys
Location : Plano, TX, 75023
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Plano, TX, the demand for restaurant shift leads is steady, but Five Guys stands out due to its growth prospects and team culture. While competition exists, the company's reputation for employee development often attracts motivated candidates seeking leadership in fast-paced food service environments.
Managing later shifts can require balancing team energy and guest service during less busy hours. Shift Leads in Plano must adapt to fluctuating customer flow, motivate staff through quieter periods, and ensure operational standards remain high even on second or third shifts.
Strong communication, quick problem-solving, and the capacity to motivate diverse teams are essential. Mastering food safety protocols and multitasking under pressure also set the foundation for success in a leadership role within fast-paced restaurant settings.
Progression often leads to assistant manager or store manager roles, with opportunities expanding into regional management. The leadership and operational skills gained are highly transferable across the hospitality industry, enabling upward mobility within or beyond restaurant chains.
Five Guys emphasizes real-time feedback and shared incentives like secret shopper bonuses to foster a collaborative atmosphere. This approach differs from typical chain models by blending performance rewards with a positive, fun work culture that Shift Leads help cultivate daily.
Yes, besides competitive pay, Shift Leads enjoy free meals every shift and access to comprehensive benefits including 401(k). Such perks enhance satisfaction by supporting both daily needs and long-term well-being, creating a supportive workplace environment.
Shift Leads at Five Guys in Plano typically start at $19.00 per hour, with additional income from tips and performance bonuses like secret shopper rewards. This compensation package aligns well with local fast-food leadership roles, reflecting both base pay and incentive earning potential.
A Shift Lead oversees crew assignments, ensures food quality, and maintains cleanliness. They also handle customer concerns promptly, coach team members, and support opening or closing tasks, balancing operational efficiency while fostering a positive team atmosphere.
Prior leadership in fast-paced food service, strong communication, and a proactive attitude are crucial. Candidates demonstrating reliability, eagerness to learn, and commitment to excellent customer service are preferred, reflecting the dynamic nature of Texas restaurant environments.
Plano's growing population and vibrant dining scene increase demand for skilled Shift Leads to manage busy shifts effectively. The area's competitive job market encourages Five Guys to attract leaders who can maintain high service standards amid evolving customer expectations.