NexlintoShift Lead
Company : Five Guys
Location : Phoenix, AZ, 85001
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Phoenix's fast-paced food scene means Five Guys Shift Leads face unique challenges like managing high lunch rushes and adapting to local customer preferences. This role demands sharp multitasking and leadership skills to maintain quality and service standards in a bustling market.
Yes, Phoenix's growing population and vibrant restaurant industry have escalated demand for Shift Leads at Five Guys. This trend reflects broader regional growth, making it a promising location for candidates seeking stable employment and advancement opportunities.
Key traits include effective communication, team motivation, and quick decision-making under pressure. A Shift Lead sharpens skills in coordinating staff, resolving customer issues, and maintaining operational flow, crucial for career progression in restaurant management.
Starting as a Shift Lead provides foundational management experience, often leading to Assistant Manager and Store Manager roles. This position is a strategic stepping stone, offering hands-on leadership exposure critical for ascending in the hospitality sector.
Beyond oversight, Shift Leads handle scheduling, enforce food safety protocols, manage inventory checks, and ensure the dining environment meets cleanliness standards. These duties require balancing operational efficiency with customer satisfaction.
Employees benefit from a competitive $19/hour base wage plus tips, weekly secret shopper bonuses, complimentary meals during shifts, and access to comprehensive benefits like medical and 401(k), fostering both financial and personal growth.
Five Guys offers real-time feedback, mentorship programs, and clear paths to promotion, enabling Shift Leads to build managerial skills and advance their careers in a supportive, team-focused environment tailored to the Phoenix market.
Shift Leads at Five Guys in Phoenix typically earn starting wages around $19 per hour, augmented by tips and performance bonuses. This compensation aligns well with local cost of living and reflects competitive pay for leadership roles in the restaurant industry.
This role uniquely blends hands-on operational leadership with direct guest interaction, requiring a balance of motivating crew members while maintaining high food quality and service standards in a fast-casual setting.
Candidates with proven leadership in fast-paced environments, strong communication skills, and a passion for customer service stand out. Dependability and eagerness to learn are equally valued to thrive within Five Guys’ culture.