Fitness Club Receptionist

Job Summary:

We are on the lookout for a Fitness Club Receptionist who embodies warmth, liveliness, and a customer-oriented mindset to serve as the face of our club. The Fitness Club Receptionist will primarily focus on delivering exceptional customer service, supporting front desk tasks, and ensuring that each member and guest is greeted with friendliness and made to feel valued. This role is perfect for individuals who enjoy connecting with others, perform admirably in a fast-paced setting, and have a true passion for fitness and building a sense of community.

Key Responsibilities:

• Provide a warm reception to guests and members to leave a favorable first impression.
• Aid members in managing their accounts, making updates, and resolving general inquiries.
• Enhance the overall member experience by promoting the array of club programs, amenities, and services available.
• Manage incoming phone calls, emails, and in-person requests professionally.
• Aid in improving membership sales by giving information and organizing tours for interested individuals.
• Keep the front desk area looking clean, organized, and maintaining a professional front.
• Taking prompt action on member concerns and escalating issues as necessary.
• Adhere to the standards, procedures, and customer service policies of the company.
• Participate in a collective effort with management and team members to maintain and enhance club operations.

Qualifications:

• Accomplished in customer service with a focus on interpersonal relations.
• Embracing a buoyant, lively, and disciplined outlook.
• Exhibits exceptional communication and problem-solving proficiencies.
• Being skilled at multitasking and excelling in a fast-paced work setting.
• Proficient in basic computer operations and at ease with using scheduling or membership systems is a prerequisite.
• Capable of adapting schedule to include mornings, evenings, weekends, and holidays when required.
• Intense love for staying healthy, well-being, and enabling the success of others.

Compensation & Benefits:

• Competitive hourly pay
• Rewards structured around performance and bonus potentials
• Health benefits are extended to employees who meet the eligibility requirements
• Tenure-dependent 401(k) enrollment standards
• Secure a no-fee membership for Crunch Fitness amenities
• A lively, energetic, and community-focused work environment
• Career development possibilities within a brand experiencing rapid expansion

Why Join Us:

At Crunch Fitness, the Fitness Club Receptionist role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we love to have you join the Crunch family.