NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Lakewood, OH, 44107
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Success at the retail front desk in Lakewood demands sharp multitasking skills and a calm demeanor. Prioritizing urgent requests, using quick note-taking tools, and relying on clear communication protocols help associates manage walk-ins and phone inquiries without compromising service quality.
Yes, proficiency in Spanish can significantly enhance communication with diverse customers in Lakewood. Driven Brands appreciates bilingual associates as they often improve customer satisfaction and help bridge language gaps, which aligns with the company’s commitment to excellent service.
Starting at the front desk opens doors to growth within Driven Brands, from supervisory roles to specialized positions in customer service or operations. The company's culture emphasizes internal promotion, making it a great place for motivated associates to advance professionally.
Hourly wages for front desk roles in Lakewood usually range between $13 to $17, depending on experience and skills. Driven Brands offers competitive compensation with potential bonuses, making it a strong contender in the local auto service sector.
This position demands a blend of customer service finesse and knowledge of auto glass service processes. Unlike typical retail roles, associates must handle vehicle-related inquiries, billing, and parts coordination, requiring both retail and automotive operational understanding.
Driven Brands invests in paid training that covers the technical aspects of auto glass repairs and customer communication standards. This foundational support ensures associates can confidently assist customers and contribute to efficient service workflows.
Lakewood’s growing auto service market has increased demand for customer-facing roles like front desk associates. Driven Brands actively recruits for such positions, reflecting steady hiring trends fueled by local consumer needs and vehicle maintenance demands.
Lakewood’s urban layout offers good public transit options, but peak hours may lead to congestion near retail hubs. Prospective employees should evaluate traffic patterns and parking availability to ensure timely arrival for shifts.
Driven Brands blends retail service with automotive expertise, offering associates a unique work environment that balances customer interaction with industry-specific knowledge. This hybrid focus sets it apart from typical retail front desk positions.
Daily tasks include greeting customers, managing appointment schedules, preparing estimates, handling billing inquiries, and coordinating with technicians. Associates juggle administrative duties while maintaining a welcoming atmosphere for walk-ins and repeat clients.