NexlintoShift Manager
Company : Five Guys
Location : Concord, NC, 28025
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Shift managers at Five Guys juggle directing crew members and maintaining speedy, quality service by assigning tasks efficiently and coaching on the fly. Their leadership ensures customer satisfaction while keeping operations smooth during each busy shift in Concord, NC.
To thrive as a shift manager in a burger joint, hone quick decision-making, clear communication, and the ability to motivate diverse teams under pressure. Emphasizing food safety and guest experience elevates your leadership impact during hectic shifts.
In Concord, shift managers often progress toward assistant manager or store manager roles, especially at chains like Five Guys. Building leadership skills and mastering shift operations opens doors to higher management opportunities within the local restaurant scene.
Besides $19/hour, Five Guys provides shift managers with shared tips, bonus programs linked to store performance, free meals, and benefits like medical and 401(k) options. These perks create a rewarding package that supports financial and personal well-being.
Five Guys shift managers take full ownership of shifts, from staffing to food quality control, emphasizing personalized guest service and team development. This contrasts with other chains where managerial roles may focus more narrowly on operations or customer flow.
Five Guys offers flexible scheduling and the possibility of full-time hours after training, accommodating personal commitments. This flexibility helps shift managers balance work-life demands while contributing to a positive, team-oriented environment.
Concord's growing foodservice sector creates steady demand for skilled shift managers. Five Guys maintains a competitive but accessible hiring process, valuing leadership potential and customer service passion more than extensive experience.
Prospective shift managers should weigh commuting times, local wage standards, and community culture. Concord’s blend of suburban and urban influences means understanding diverse customer needs and team dynamics is key for success at Five Guys.
Shift managers ensure every station adheres to strict food safety and quality protocols, reflecting Five Guys’ brand promise. This includes hands-on oversight during shifts and coaching crew members to uphold these critical standards consistently.
Five Guys stands out by combining competitive pay with shared tip opportunities, bonus incentives, and comprehensive benefits like dental and vision plans. Their team-focused culture and meal perks enrich the overall employment experience beyond typical shift smart roles.