Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Anna, TX has a growing restaurant scene, making shift lead positions moderately competitive. Candidates with prior leadership in fast-paced environments tend to stand out, especially those who demonstrate strong communication and team motivation skills sought by local employers like Five Guys.
While formal certifications aren't mandatory, food safety and leadership training courses can boost your profile in Anna, TX. Employers value shift leads who understand compliance with local health regulations and can effectively manage crew performance during shifts.
Effective shift leads excel at real-time decision-making, inspiring teamwork, and maintaining operational flow under pressure. Key attributes include clear communication, adaptability in a fast-food environment, and a proactive approach to resolving guest concerns.
Transitioning from shift lead, many advance to assistant manager or store manager roles. The experience gained in supervising shifts and mentoring staff lays a foundation for broader responsibilities in operations and team leadership.
At Five Guys, shift leads uniquely benefit from weekly secret shopper bonuses and a strong emphasis on team culture. The role actively blends hands-on leadership with opportunities for mentorship, making it more interactive than some standard shift lead jobs.
Starting pay is competitively set at $19.00 per hour, with additional income from tips and shift performance bonuses like secret shopper rewards, which can significantly increase overall earnings in this region.
Five Guys fosters a supportive work environment where shift leads receive ongoing feedback and mentorship. This approach helps leaders maintain high standards while encouraging positivity and cooperation among crew members.
Shift leads oversee crew assignments, maintain food quality, ensure cleanliness, and handle guest interactions promptly. They also support opening and closing routines, tracking shift metrics to uphold operational excellence.
Given the steady demand for experienced leaders in Anna's competitive fast-food market, Five Guys actively recruits shift leads, often filling openings within weeks to maintain smooth store operations.
Shift leads carry added responsibility for supervising staff, ensuring adherence to food safety, and managing shift-specific operations. Unlike general crew, they are pivotal in setting pace and resolving on-the-spot issues.