General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Addison, IL features a moderately competitive market for General Manager positions, especially in fast-casual dining like Five Guys. Employers seek candidates with leadership experience and strong operational skills. Networking locally and showcasing relevant restaurant management expertise can improve your chances significantly.
In Addison, IL, certifications like ServSafe are highly valued for General Managers in food service. Additionally, strong communication, crew management, and adaptability to fast-paced environments are essential. These qualifications help managers maintain compliance and lead teams effectively in bustling restaurant settings.
Exceptional General Managers demonstrate motivational skills, adaptability, and clear communication to lead diverse teams successfully. Prioritizing a people-first culture and fostering collaboration are key traits that drive operational excellence and employee engagement in dynamic businesses.
General Managers often progress to regional or area management, overseeing multiple locations. Opportunities exist to advance into corporate leadership, focusing on operations strategy, training, or franchise development, especially within expanding chains like Five Guys.
Daily duties involve supervising shift operations, managing inventory and costs, coaching staff, and ensuring outstanding customer service. Balancing scheduling, problem-solving on the floor, and maintaining high energy through busy shifts are crucial to smooth restaurant functioning.
At Five Guys, General Managers engage directly with the team, cross-training across all roles in a high-energy environment. The open kitchen layout encourages constant communication, and there's an emphasis on blending a fun atmosphere with operational discipline, unique to their people-first culture.
Managing rotating crews with a flexible schedule and maintaining peak energy in a loud, fast-paced kitchen are distinctive challenges. Leaders must also foster a culture that embraces music and team spirit, balancing operational efficiency with a vibrant workplace vibe.
General Managers in Addison typically earn between $50,000 and $65,000 annually, depending on experience and restaurant performance. Bonus programs and career advancement opportunities, like those at Five Guys, often supplement base pay, reflecting the high-responsibility nature of the role.
Yes, Five Guys provides ongoing training and leadership development tailored to enhance managerial skills in fast-paced environments. Their programs focus on operational excellence, team motivation, and career progression, supporting General Managers in Addison to grow within the brand.
Five Guys' culture emphasizes a people-first approach, encouraging managers to lead with humility and prioritize team success. The lively, collaborative atmosphere, complete with music and open kitchens, creates a unique environment where leadership extends beyond operations to shaping workplace morale.