NexlintoShift Manager
Company : Five Guys
Location : Grand Rapids, MI, 49503
Job Type : Full Time
Date Posted : 10 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Grand Rapids exhibits a moderately competitive job market for shift managers, especially in the fast-casual dining sector. With several growing restaurant chains, including Five Guys, employers seek candidates with leadership skills and experience, making it advantageous to highlight your supervisory background when applying locally.
Although formal certifications aren't always mandatory, Grand Rapids employers often favor candidates with food safety certifications or leadership training. Possessing ServSafe or equivalent food handling credentials can significantly boost your profile for shift manager roles in this region.
Strong interpersonal skills, decisiveness under pressure, and the ability to motivate a diverse team are key traits. Effective communication and accountability also play crucial roles in managing shift operations smoothly and driving team performance during busy hours.
Shift managers oversee operational flow, delegate tasks, and ensure compliance with safety and quality standards, unlike crew members who focus mainly on specific duties. This leadership responsibility requires experience and a proactive approach to problem-solving.
Managing unexpected staff shortages, maintaining high food quality during rush periods, and swiftly handling customer concerns are routine hurdles. Adaptability and quick decision-making help shift supervisors keep service consistent and customer satisfaction high.
Five Guys emphasizes energetic teamwork and transparent communication, making shift managers pivotal in fostering a positive atmosphere. Their leadership approach encourages hands-on involvement, setting it apart from more rigid managerial styles elsewhere.
Yes, Five Guys provides a starting wage of $19.00/hour supplemented by shared tips and bonus opportunities like secret shopper programs. This pay structure rewards shift managers for exceptional customer service and store performance.
Shift manager salaries in Grand Rapids generally range from $18 to $22 per hour depending on experience and company. Five Guys starts competitively at $19 per hour, plus tips and bonuses, positioning it well within the local market standards.
Absolutely, Five Guys promotes from within and offers clear pathways for growth. Demonstrating leadership and operational excellence as a shift manager can open doors to higher management roles or specialized positions in larger store networks.
Five Guys provides flexible scheduling options with full-time hours available post-training. This accommodates diverse lifestyles while ensuring shift managers can balance work commitments with personal priorities effectively.