NexlintoShift Lead
Company : Five Guys
Location : Cuyahoga Falls, OH, 44221
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Cuyahoga Falls has a steady demand for shift lead positions, especially within fast-paced food service chains like Five Guys. Local businesses value candidates with leadership experience who can maintain operational efficiency during busy shifts, making the competition moderate but rewarding for skilled applicants.
Shift Leads in Cuyahoga Falls must adapt to fluctuating customer volumes and diverse team dynamics. Managing food safety standards and maintaining high customer service during peak hours requires strong multitasking and communication skills, especially in a community-oriented market like this.
Effective Shift Leads demonstrate strong communication, team motivation, and problem-solving skills. Being proactive in coaching and resolving conflicts ensures smooth operations. Additionally, adaptability and a positive attitude help maintain morale and drive consistent performance across shifts.
Absolutely. Five Guys focuses on cultivating internal leadership, offering Shift Leads mentorship and performance feedback. Excelling in this role often leads to promotions within restaurant management, making it a strategic step for those aiming for long-term career growth in hospitality.
Five Guys in Cuyahoga Falls offers competitive pay starting at $19/hour plus tips, a team-oriented culture, and comprehensive benefits including medical and 401(k). Its supportive environment and focus on career development make it stand out among local fast food shift lead jobs.
The starting wage is competitively set at $19.00 per hour, supplemented by tips and performance bonuses. Additionally, employees benefit from free meals during shifts and eligibility for medical and retirement plans, providing a well-rounded compensation package.
Five Guys fosters a fun, supportive atmosphere emphasizing teamwork and mutual respect. Shift Leads are encouraged to lead by example, promoting positivity and consistent food quality, which enhances both employee satisfaction and guest experiences.
Five Guys Shift Leads are trained to address guest concerns promptly and professionally, turning challenges into positive experiences. This approach ensures customer satisfaction and reinforces the brand’s reputation for quality and attentive service.
Shift Leads directly manage crew assignments and oversee operational aspects during their shifts. Unlike higher management, they focus on hands-on coaching, shift performance metrics, and immediate guest interactions, balancing leadership with frontline duties.
While some leadership background in fast-paced food service or retail is preferred, Five Guys values candidates who demonstrate strong communication and a willingness to learn. Experience guiding teams and handling operations under pressure is especially beneficial.