NexlintoShift Manager
Company : Five Guys
Location : Kannapolis, NC, 28082
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Shift managers at Five Guys in Kannapolis juggle various duties depending on the shift timing, from opening tasks like prepping stations to closing responsibilities involving inventory checks. The dynamic shift system demands adaptability to maintain smooth operations and uphold customer satisfaction throughout the day.
Successful shift leaders demonstrate clear communication, quick decision-making, and a hands-on approach to team motivation. In fast-paced environments like Five Guys, these traits help manage crew efficiently, handle customer concerns promptly, and maintain high food quality standards.
The shift manager role offers exposure to operational leadership, team development, and customer service excellence, forming a solid base for advancing into higher management or specialized hospitality roles. It cultivates skills valued across restaurant chains and broader foodservice management.
While certifications like ServSafe enhance credibility, Kannapolis employers often prioritize hands-on leadership experience and food safety knowledge. Local culinary or hospitality courses can also boost prospects, reflecting the region’s emphasis on practical skills alongside formal credentials.
Kannapolis sees steady demand for shift managers in popular burger franchises, with competition moderate but favoring candidates with proven leadership and flexible availability. Local market trends show employers valuing reliability and team-building ability alongside operational savvy.
Shift managers at Five Guys in Kannapolis typically start around $19 per hour, supplemented by shared tips and performance bonuses. This package reflects local wage standards and incentivizes strong customer service and shift management, offering competitive earnings in the fast-food sector.
Five Guys emphasizes team empowerment and quality control, with shift managers playing a pivotal role in guest experience and operational standards. Compared to other burger chains, this role often involves more direct coaching and hands-on leadership during shifts.
In Kannapolis, a shift manager might balance a smaller team size with diverse customer expectations, requiring versatile skills and community-focused service. Unlike bigger cities, the role often blends operational efficiency with a personalized approach to local clientele.
Yes, Five Guys in Kannapolis provides flexible shift options, especially after training completion, supporting work-life balance. This flexibility helps managers effectively coordinate team coverage while managing their responsibilities and personal schedules.
Five Guys fosters career development by encouraging shift managers to engage in mentoring crew members and participating in leadership training. This environment supports upward mobility and skill enhancement aligned with the brand’s growth-oriented culture.