NexlintoShift Manager
Company : Five Guys
Location : Clarence, NY, 14031
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Managing peak times at Five Guys in Clarence requires quick thinking and strong leadership to keep service smooth. Shift managers coordinate staff efficiently to maintain fast, friendly guest experiences while handling order volume and quality checks without sacrificing safety or team morale.
Success as a shift leader hinges on clear communication, decisiveness, and the ability to motivate diverse teams. Employers seek those who lead by example, adapt under pressure, and foster a positive, productive atmosphere that reflects high food and service standards.
Five Guys emphasizes internal growth, offering shift managers opportunities to advance into store management or corporate roles quicker than some competitors. Their culture of development and clear promotion tracks supports long-term career building within the brand.
Clarence's growing dining scene means steady need for skilled shift managers, but competition rises with local candidates seeking hospitality roles. Demonstrating leadership experience and customer service excellence boosts your chances in this moderately competitive market.
Many believe shift managers only oversee staff, but they play a critical role in operational efficiency, safety compliance, and guest satisfaction. Their job blends hands-on teamwork with strategic problem-solving, especially during high-traffic shifts.
Starting at $19.00/hour plus tips and bonuses, Five Guys offers a competitive wage that often surpasses local averages for restaurant shift managers. Combined with benefits and meal perks, compensation here reflects the role's responsibility and local cost of living.
Five Guys shift managers juggle intense customer expectations for fresh, quality burgers alongside tight operational deadlines. They must maintain brand standards while fostering a positive work environment, a balance that demands both culinary knowledge and people skills.
The company’s energetic, team-focused culture encourages shift managers to engage actively with crew members, promoting collaboration and enthusiasm. This approach impacts daily tasks by prioritizing supportive leadership and proactive problem-solving during every shift.
Prospective shift managers should highlight prior leadership in fast-paced food or retail settings, strong communication skills, and a passion for customer service. Familiarity with food safety and willingness to learn Five Guys' specific operational protocols will strengthen any application.
Yes, Five Guys offers flexible scheduling to accommodate various lifestyles, with full-time hours typically accessible post-training. This flexibility supports work-life balance while ensuring shift managers gain ample hands-on experience managing busy shifts.