NexlintoShift Lead
Company : Five Guys
Location : Portage, IN, 46368
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Portage, the Shift Lead role emphasizes hands-on leadership with a strong focus on team morale and real-time coaching. Unlike some fast-food outlets, this position integrates bonus incentives like secret shopper rewards, fostering a dynamic environment that values both operational excellence and employee growth.
Effective communication, accountability, and the ability to inspire a diverse team are crucial. A successful Shift Lead at Five Guys also needs adaptability to maintain high food quality and cleanliness standards while ensuring smooth shift operations under pressure.
Candidates with prior supervisory experience in fast-food or retail, coupled with strong customer service aptitude and a knack for problem-solving, tend to be favored. Familiarity with food safety protocols and team coaching also boosts employability in this competitive region.
Yes, Five Guys encourages internal growth, providing mentorship and structured performance feedback. Shift Leads often transition into management roles, benefiting from a clear pathway supported by ongoing training and a culture that rewards initiative.
Portage's foodservice sector is moderately competitive due to steady local demand. Five Guys, known for a positive work culture and perks, attracts many applicants, so candidates demonstrating leadership potential and reliability usually stand out.
Shift Leads at Five Guys in Portage start around $19.00 per hour base pay, with additional earnings from tips and weekly secret shopper bonuses. This compensation package is competitive within the local fast-food supervisory market.
While formal certifications aren't mandatory, knowledge of food safety standards and prior leadership training is beneficial. Five Guys also provides on-the-job mentorship, helping Shift Leads sharpen skills relevant to restaurant operations and team management.
Peak times demand quick decision-making to coordinate crew assignments efficiently while maintaining service quality. Handling customer concerns tactfully and ensuring compliance with cleanliness and food safety can also test your leadership under pressure.
A collaborative and upbeat team culture means Shift Leads focus heavily on motivation and coaching. Encouraging positivity helps optimize productivity and ensures the team meets food quality and service standards consistently.
This role offers hands-on experience in managing operations, training staff, and performance tracking. The exposure to real-time feedback and mentorship equips Shift Leads with skills in leadership, problem-solving, and strategic planning essential for advancing into management.