NexlintoShift Lead
Company : Five Guys
Location : Crystal Lake, IL, 60014
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Crystal Lake's fast-food sector shows steady demand for shift leads, with moderate competition due to several local chains. Candidates with prior restaurant leadership experience and strong communication skills stand out, especially in high-volume locations like Five Guys, where team motivation and operational efficiency are key.
Shift leaders in Illinois often navigate varied schedules, cultural differences, and fast-paced service demands. Successfully balancing task delegation, maintaining food safety, and fostering positive morale are crucial. Adaptability and clear communication help overcome these challenges, especially in busy spots like Crystal Lake's Five Guys.
A shift role acts as a springboard toward broader managerial posts, blending hands-on operational control with people leadership. Mastering shift pace-setting, coaching, and quality oversight prepares candidates for assistant manager or store manager roles, especially in chains prioritizing internal promotions like Five Guys.
Effective shift leads excel in real-time problem-solving, team motivation, and upholding food safety standards. Strong interpersonal skills combined with a proactive approach to training and guest satisfaction differentiate top performers in dynamic settings like Five Guys in Crystal Lake.
Five Guys offers competitive hourly wages starting at $19 plus tips and bonuses, alongside free meals during shifts. The company culture emphasizes team fun and mentorship, with access to benefits like medical and 401(k), which may surpass offerings from smaller local eateries.
Daily duties encompass supervising crew assignments, ensuring food prep quality, handling customer feedback promptly, and maintaining store cleanliness. The shift lead also tracks performance metrics while fostering a cooperative team atmosphere to sustain high service standards.
Base pay begins at $19 per hour, with additional income from tips and weekly secret shopper bonuses. When factoring in these incentives, total hourly earnings can be significantly higher, reflecting Five Guys’ commitment to rewarding dedicated shift leaders locally.
Yes, Five Guys emphasizes ongoing mentorship and real-time feedback, supporting shift leads through structured performance reviews and coaching. This approach helps leaders refine skills and prepare for advancement within the company’s management track.
Absolutely, this role offers hands-on leadership experience and exposure to critical operational tasks. It’s ideal for individuals eager to develop management skills in a supportive, team-focused environment with clear pathways to promotion.