NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Richmond, VA, 23214
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Richmond’s retail sector shows steady demand for front desk associates, especially in automotive services. Candidates with strong communication and multitasking skills tend to stand out, while bilingual abilities, such as Spanish, can improve hiring chances amid moderate local competition.
While formal certifications aren’t mandatory, proficiency with customer management software and basic computer literacy are highly valued. In Richmond, familiarity with billing and estimating tools can provide an edge, particularly for roles involving auto glass repair services.
Typical duties include greeting customers, managing appointments, preparing service estimates, handling invoices, and coordinating parts for mobile jobs. Effective multitasking and maintaining a customer-friendly demeanor are essential to ensure smooth workflow and customer satisfaction.
Strong verbal communication, a positive attitude, and computer basics are key. Being adaptable and eager to learn the auto glass repair process helps new hires thrive, as comprehensive paid training is often provided to bridge experience gaps.
Driven Brands fosters internal promotion, so starting as a front desk associate opens pathways to supervisory or operational management roles. Gaining expertise in customer service and administrative operations can lead to expanded responsibilities and leadership positions.
Employees at Driven Brands enjoy competitive hourly wages, paid training, and access to same-day pay options. The company also provides health insurance, PTO, and a 401(k) match, emphasizing employee wellbeing and career development within the auto glass sector.
Hourly wages usually fall between $13 and $18 depending on experience and role complexity. Additional incentives like commissions or bonuses may apply, especially in high-volume auto service centers like those operated by Driven Brands.
Yes, many companies, including Driven Brands, offer flexible full-time and part-time shifts to accommodate varying availability. This flexibility supports employees balancing other commitments while gaining valuable customer service experience.
Ensuring accurate parts availability before dispatch and clear communication with mobile technicians are crucial. Associates must track inventory meticulously and handle customer queries promptly to avoid service delays.