NexlintoShift Lead
Company : Five Guys
Location : Surprise, AZ, 85374
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Surprise, AZ, the Shift Lead is deeply involved in daily operations, emphasizing team mentorship and maintaining food quality standards. Unlike some fast-food roles, this position offers weekly secret shopper bonuses and free meals, creating a more engaging and rewarding leadership experience.
Shift Leads often transition into management roles by developing leadership skills, mastering operational oversight, and demonstrating accountability. In restaurants like Five Guys, this role serves as a stepping stone to higher positions, with structured mentorship and performance reviews facilitating your growth.
Strong communication, the ability to motivate diverse teams, quick problem-solving, and commitment to food safety distinguish effective Shift Leads. Being proactive, adaptable, and enthusiastic about customer service ensures smooth shift management and team productivity.
Surprise, AZ shows steady demand for Shift Leads due to its growing foodservice industry. While competition exists, companies like Five Guys actively seek candidates with leadership experience and a customer-first mindset, making it advantageous to highlight prior supervisory roles during applications.
Given Surprise's suburban layout, most Shift Leads drive or use local transit, with average commutes around 15-25 minutes. Traffic patterns are manageable outside peak rush hours, making shifts flexible for those balancing work and personal commitments.
Shift Leads at Five Guys in Surprise start at $19.00 per hour, supplemented by tips and weekly secret shopper bonuses. Factoring in these incentives, total compensation can surpass standard hourly wages, reflecting the role's leadership responsibilities.
Five Guys emphasizes a hands-on leadership approach, combining operational duties with team coaching in a supportive culture. The availability of real-time feedback and a team-oriented environment creates a distinctive workplace dynamic uncommon in many fast-food chains.
Five Guys provides Shift Leads with mentorship, performance reviews, and a collaborative atmosphere. This support enables leaders to manage crew assignments effectively, uphold quality standards, and address guest concerns promptly, fostering both personal and team success.
Employers in Surprise value prior leadership in fast-paced foodservice settings, strong interpersonal skills, and reliability. Certifications in food safety and experience managing diverse teams can improve a candidate's prospects in this competitive job market.
Applicants can anticipate interviews focusing on leadership examples, problem-solving in fast food contexts, and customer service excellence. Five Guys looks for energetic candidates eager to grow within the company, often inviting quick follow-ups to expedite hiring.