NexlintoShift Manager
Company : Five Guys
Location : Matthews, NC, 28106
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
With a starting wage of $19.00/hour plus tips and bonuses, Five Guys offers competitive compensation for Shift Managers in Matthews, NC. This rate aligns well with local fast-food supervisory roles, often exceeding average pay due to tip sharing and performance incentives, making it an attractive option for leadership jobs in the area.
Shift Managers at Five Guys must juggle team coordination, quality control, and swift problem-solving under pressure. Handling fluctuating customer volumes while maintaining morale and safety standards requires adaptability and strong communication, especially in a high-energy burger chain where guest satisfaction is paramount.
While formal certifications aren't always mandatory, local employers value food safety knowledge, supervisory experience, and strong interpersonal skills. Certifications like ServSafe can boost employability for Shift Managers in Matthews, NC, reflecting commitment to health standards and enhancing job prospects in competitive markets.
A Shift Manager at Five Guys oversees crew scheduling, ensures all stations run smoothly, handles customer interactions, and enforces safety protocols. They also mentor employees, manage inventory during shifts, and take responsibility for opening or closing duties, embodying leadership in a vibrant restaurant atmosphere.
In Matthews, NC, many hospitality employers, including Five Guys, offer flexible full-time schedules post-training to accommodate diverse lifestyles. This flexibility helps balance workload demands with personal commitments, making management positions more accessible to candidates seeking work-life harmony.
Five Guys provides clear paths for advancement, emphasizing skill development and leadership training for Shift Managers. With consistent performance and dedication, managers can progress to higher operational roles, leveraging the company’s supportive culture and structured growth opportunities.
Five Guys distinguishes itself through a shared tips program, secret shopper bonuses, and a positive team environment focused on quality and guest experience. Unlike some competitors, the company offers free meals during shifts and emphasizes career development, making its Shift Manager roles uniquely rewarding.
Matthews, NC, shows steady demand for Shift Managers at Five Guys, reflecting the brand’s growth. While the hiring process values leadership experience and customer service skills, candidates with strong work ethics and flexibility tend to have an edge in securing these sought-after roles.
Successful Shift Managers in Matthews commonly have 1-2 years of supervisory experience, excellent communication abilities, and a passion for quality service. Dependability and a proactive attitude toward learning are also highly regarded, especially in fast-paced burger chains like Five Guys.
First shift managers at Five Guys focus heavily on opening duties, setting up the store for success, and ensuring all stations are staffed and prepped. This shift often demands early coordination and proactive problem-solving to maintain smooth operations throughout the day.