NexlintoGeneral Manager
Company : Five Guys
Location : Grand Island, NY, 14072
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Leadership agility allows a General Manager to quickly adapt to shifting team dynamics and operational challenges in a busy environment. At Five Guys, this skill promotes seamless communication and motivates staff during high-energy shifts, ensuring smooth service and sustaining the brand’s energetic culture.
Grand Island’s demographic and local workforce availability influence staffing patterns, requiring General Managers to be adept at managing diverse teams. Customer expectations here may emphasize friendly, fast service, so managers tailor training and shift coordination to maintain Five Guys’ signature guest experience.
Hiring managers prefer candidates with leadership experience in food service, strong communication skills, and certifications like ServSafe. In Grand Island, demonstrating adaptability to local labor market conditions and a proven track record managing dynamic teams enhances candidacy for this role.
General Managers in Grand Island typically earn between $50,000 and $65,000 annually, factoring in bonuses tied to restaurant performance. This range aligns with fast-casual dining industry averages, reflecting the role’s responsibility for operations, team leadership, and customer satisfaction.
Five Guys General Managers engage heavily in on-the-floor leadership, balancing fast-paced food prep with team motivation. Unlike retail or healthcare, the focus here is on operational tempo, real-time communication, and physical stamina, emphasizing a vibrant, music-driven atmosphere unique to the restaurant industry.
Starting as a General Manager opens pathways to higher leadership roles such as Area or Regional General Manager within Five Guys. The brand’s rapid expansion and focus on leadership development provide clear advancement tracks supported by ongoing training and performance bonuses.
Five Guys champions a people-first culture that values humility and team spirit. General Managers are expected to foster a collaborative environment, encouraging open communication and energetic work vibes, which directly reflect the brand’s emphasis on fun alongside operational excellence.
At Five Guys, General Managers oversee comprehensive shift operations with a hands-on approach, including inventory control, financial performance, and team coaching during both opening and closing shifts. This integrated responsibility ensures a direct influence on both guest satisfaction and profitability.
Grand Island’s active food service market and growing population foster steady demand for skilled General Managers. However, competition can be high, so candidates with proven leadership, food safety certification, and adaptability are best positioned to secure opportunities at Five Guys.
Five Guys values leaders who exhibit high energy, strong communication, and a team-first mindset. The ideal General Manager motivates staff continuously, thrives in a noisy, fast-paced kitchen, and embraces the brand’s unique blend of great food and classic rock atmosphere.