Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
In this hybrid role, the Oil Change Assistant Manager actively performs light automotive tasks like oil changes while simultaneously guiding the team through workflow management and customer service, ensuring smooth shop operations and high-quality vehicle maintenance.
Surprise, AZ's hot temperatures require the assistant manager to adapt by ensuring safety protocols for heat exposure, maintaining a comfortable workspace, and scheduling tasks to minimize fatigue, all while sustaining efficient service delivery.
Critical leadership traits include effective communication, problem-solving under pressure, motivating a diverse team, and maintaining safety and quality standards to foster a productive, customer-focused shop environment.
While not mandatory, certifications like ASE Maintenance and Light Repair can boost credibility locally, signaling technical competence that aligns well with the region's automotive service expectations.
Driven Brands offers clear advancement pathways, enabling assistant managers to move into full shop manager roles or other leadership positions by leveraging paid training, on-the-job experience, and demonstrated operational success.
Driven Brands emphasizes a performance-driven culture combining hands-on vehicle servicing with leadership training, complemented by perks like free oil changes and competitive bonuses, which may not be standard at other automotive shops.
According to market data, this role generally offers between $15 to $20 per hour, often supplemented by performance bonuses and benefits like health insurance and paid time off, reflecting local cost-of-living and industry standards.
Yes, Driven Brands delivers paid training to new hires, focusing on both technical skills such as oil changes and leadership capabilities, making this position accessible even to those new to automotive service.
A typical day includes overseeing vehicle services like oil changes, managing inventory, coaching team members, handling customer payments, and ensuring safety compliance, all while stepping in as acting shop manager when needed.
Absolutely; this position in Surprise, AZ offers hands-on experience and leadership exposure, both critical for career progression in automotive service industries within the growing local market.