NexlintoShift Manager
Company : Five Guys
Location : Norfolk, VA, 23501
Job Type : Full Time
Date Posted : 3 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Managing a shift at Five Guys in Norfolk involves directing crew members efficiently while ensuring food quality and safety. The role requires balancing fast-paced customer service with coaching responsibilities, fostering teamwork, and handling guest feedback to maintain a smooth, high-energy environment.
Norfolk's restaurant industry sees steady demand for shift managers, with moderate competition. Local employers seek candidates with leadership experience and strong communication skills, making it important to highlight relevant restaurant supervisory background and adaptability to fast service settings.
Successful shift leaders in burger chains showcase quick decision-making, clear communication, and hands-on involvement in food prep standards. They motivate teams to deliver speedy, friendly service while maintaining safety protocols, setting the tone for each shift’s success.
Building leadership experience, refining interpersonal communication, and understanding operational workflows are key. Gaining familiarity with food safety standards and staff coaching enhances readiness for shift management responsibilities, especially in dynamic fast-food environments.
Five Guys provides shift managers with a competitive starting wage of $19 per hour plus shared tips and bonuses. Additional benefits include free meals during shifts and eligibility for medical, dental, vision, and 401(k) plans, fostering a supportive and rewarding workplace culture.
Five Guys encourages career advancement by offering clear development paths for shift managers, including leadership training and opportunities to move into higher management roles. Experience here builds valuable skills applicable across the restaurant industry.
Shift managers in Norfolk typically earn between $38,000 and $45,000 annually, depending on experience and company size. Five Guys offers a starting wage around $19 per hour, supplemented by tips and bonuses, aligning well with local market standards.
Shift managers actively listen and respond to guest comments with professionalism, aiming to resolve issues promptly. They train staff to maintain quality service and use feedback to improve operational flow, ensuring customer satisfaction even during peak hours.
While not always mandatory, certifications in food safety like ServSafe are highly valued in Norfolk restaurants. Leadership training and prior supervisory experience enhance a candidate’s prospects, especially in established brands like Five Guys.
Opening and closing shifts require managing staff punctuality, inventory checks, and thorough cleaning routines. Supervisors must ensure readiness for daily operations or secure proper shutdown, balancing administrative tasks with hands-on team support amid fluctuating customer volumes.