NexlintoShift Lead
Company : Five Guys
Location : Jackson, SC, 29831
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a team-centered culture with real-time feedback and mentorship for shift leads in Jackson, SC. Compared to other eateries, it offers competitive hourly pay plus tips and bonuses, fostering growth towards management while maintaining high food and service standards unique to this brand.
Jackson's food service sector shows moderate demand for shift leads, with Five Guys standing out due to its supportive work environment and solid benefits. While competition exists, candidates with leadership experience and customer service focus often find favorable hiring chances here.
Success as a shift lead hinges on strong communication, team motivation, and operational oversight skills. Candidates benefit from honing multitasking abilities, conflict resolution, and food safety knowledge to maintain smooth shift flow and high customer satisfaction.
Acting as a shift lead provides hands-on leadership experience, mentoring opportunities, and insight into store operations—critical stepping stones for management. Demonstrating reliability and initiative in this role often leads to promotions within the company’s leadership track.
Shift leads juggle team coordination, guest satisfaction, and operational standards simultaneously. Effective delegation, clear communication, and proactive problem-solving help maintain pace and morale, especially when managing unexpected rushes or addressing customer concerns.
Five Guys provides shift leads with mentorship, performance reviews, and opportunities for promotion. Coupled with a fun work environment, free meals, and bonus incentives, this structure aims to keep motivation high and career paths transparent.
Shift leads in Jackson typically earn between $17 and $21 per hour. Five Guys offers a competitive starting wage at $19/hour, supplemented by tips and bonuses, positioning it well within the upper quartile of local restaurant leadership pay scales.
Yes, shift leads at Five Guys in Jackson can access medical, dental, vision, and 401(k) plans upon eligibility. These comprehensive benefits complement the base pay, tips, and additional incentives, enhancing overall employee compensation.
Five Guys differentiates itself by emphasizing team collaboration, real-time coaching, and a fun atmosphere. Unlike some chains, it offers secret shopper bonuses and free meals every shift, which increases employee engagement and satisfaction.
Beyond managing shifts, Five Guys shift leads actively mentor team members, ensure adherence to high food quality, and directly influence the guest experience. Their duties blend operational oversight with hands-on leadership unique to the brand’s standards.