NexlintoFitness Club Receptionist
Company : Crunch Fitness
Location : Burlington, NJ, 08016
Job Type : Full Time / Part Time
Date Posted : 15 February 2026
Job Summary:
We are on the lookout for a Fitness Club Receptionist who embodies warmth, liveliness, and a customer-oriented mindset to serve as the face of our club. The Fitness Club Receptionist will primarily focus on delivering exceptional customer service, supporting front desk tasks, and ensuring that each member and guest is greeted with friendliness and made to feel valued. This role is perfect for individuals who enjoy connecting with others, perform admirably in a fast-paced setting, and have a true passion for fitness and building a sense of community.
Key Responsibilities:
- Provide a warm reception to guests and members to leave a favorable first impression.
- Aid members in managing their accounts, making updates, and resolving general inquiries.
- Enhance the overall member experience by promoting the array of club programs, amenities, and services available.
- Manage incoming phone calls, emails, and in-person requests professionally.
- Aid in improving membership sales by giving information and organizing tours for interested individuals.
- Keep the front desk area looking clean, organized, and maintaining a professional front.
- Taking prompt action on member concerns and escalating issues as necessary.
- Adhere to the standards, procedures, and customer service policies of the company.
- Participate in a collective effort with management and team members to maintain and enhance club operations.
Qualifications:
- Accomplished in customer service with a focus on interpersonal relations.
- Embracing a buoyant, lively, and disciplined outlook.
- Exhibits exceptional communication and problem-solving proficiencies.
- Being skilled at multitasking and excelling in a fast-paced work setting.
- Proficient in basic computer operations and at ease with using scheduling or membership systems is a prerequisite.
- Capable of adapting schedule to include mornings, evenings, weekends, and holidays when required.
- Intense love for staying healthy, well-being, and enabling the success of others.
Compensation & Benefits:
- Competitive hourly pay
- Rewards structured around performance and bonus potentials
- Health benefits are extended to employees who meet the eligibility requirements
- Tenure-dependent 401(k) enrollment standards
- Secure a no-fee membership for Crunch Fitness amenities
- A lively, energetic, and community-focused work environment
- Career development possibilities within a brand experiencing rapid expansion
Why Join Us:
At Crunch Fitness, the Fitness Club Receptionist role is more than a front desk position-it's an opportunity to build relationships, inspire others, and grow your career in the fitness industry. If you enjoy helping people, bringing positive energy to your work, and being part of a supportive team, we love to have you join the Crunch family.
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Frequently Asked Questions
Burlington's traffic patterns, especially during rush hours, can influence your commute to Crunch Fitness. Many local candidates prefer public transit or carpooling to navigate busy routes efficiently, ensuring timely arrival for shifts that may include mornings, evenings, or weekends.
While formal certifications aren't mandatory for a Fitness Club Receptionist in Burlington, employers appreciate proficiency with scheduling software and excellent communication skills. Familiarity with customer service best practices tailored to fitness centers in NJ can provide a competitive edge.
At Crunch Fitness, receptionists handle high volumes of member interactions, requiring quick multitasking and problem-solving. You'll balance administrative duties with fostering community vibes, adapting to a fast-paced environment that thrives on energy and positive member engagement.
Starting as a receptionist offers exposure to club operations and member relations, paving the way to roles like assistant fitness manager or facility coordinator. Crunch Fitness encourages career growth through hands-on experience and internal promotion opportunities within its expanding network.
Hourly wages for this role in Burlington typically range from $14 to $17, reflecting local cost of living and demand. This aligns competitively with nearby NJ cities, factoring in Crunch Fitness’s bonus incentives and benefits like no-fee gym membership.
Crunch Fitness prioritizes a vibrant, community-focused atmosphere where receptionists actively promote wellness programs and member engagement. Unlike traditional gyms, the role blends customer service with motivational support, enriching both staff and member experiences.
The company offers ongoing training, performance-based rewards, and a collaborative team environment. Receptionists receive structured guidance to handle inquiries, manage front desk tasks efficiently, and contribute meaningfully to member satisfaction.
Crunch Fitness offers flexible scheduling, including part-time slots that cover mornings, evenings, and weekends. This accommodates diverse lifestyles, making it ideal for students or those seeking supplementary income within a dynamic fitness setting.
Empathy, clear communication, and patience rank high for this role. These skills enable receptionists to create welcoming environments, resolve member concerns effectively, and promote club amenities with genuine enthusiasm.
With fitness centers expanding post-pandemic, Burlington has seen steady growth in receptionist vacancies. This reflects the community’s increasing focus on health and wellness, making it a promising job market for fitness industry support roles.