Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
In Tolleson, AZ, the Oil Change Assistant Manager often manages a faster-paced environment with close-knit teams, balancing hands-on vehicle services and leadership. Compared to larger cities, there might be fewer layers of management, requiring more direct involvement in daily operations and customer engagement.
Tolleson’s desert climate means handling extreme heat, affecting vehicle maintenance schedules and shop working conditions. Managers must ensure safety protocols adapt accordingly while supporting team stamina during hot days, adding an operational layer unique to this southwestern location.
Success demands leadership finesse, effective team coaching, and operational oversight alongside technical skills like oil changes and maintenance. Excelling means balancing customer satisfaction with staff development, showcasing multitasking and problem-solving prowess crucial for shop management roles.
This role serves as a launchpad by blending hands-on technical duties with leadership experience. It builds operational know-how and customer service expertise, positioning motivated individuals for advancement into shop manager or broader maintenance management roles within the automotive sector.
Hourly pay for this role typically falls between $15 and $20, influenced by experience and performance bonuses. Driven Brands combines competitive wages with benefits like paid training and employee perks, making it attractive within Tolleson's automotive service market.
Driven Brands invests in paid training, skill-building opportunities, and fast-track promotion paths. Assistant managers gain leadership coaching and hands-on automotive experience, fostering growth within a results-oriented culture that values both operational excellence and team success.
At Driven Brands, the assistant manager role uniquely combines direct technical service like oil changes with leadership responsibilities, emphasizing customer experience and team mentorship. The company culture encourages proactive growth and rewards operational effectiveness, setting it apart locally.
While formal automotive certifications aren’t mandatory, having ASE certifications or safety training can enhance credibility. Local employers in Tolleson often value candidates with reliable transportation and basic mechanical aptitude, supporting smooth shop operations.
Yes, employees receive perks such as free oil changes, paid time off eligibility, health and dental insurance options, and a 401(k) with company match. These benefits complement competitive pay and contribute to employee retention and satisfaction.
The Tolleson area sees consistent demand for automotive service leaders due to its growing population and vehicle usage. While competition exists, candidates demonstrating leadership potential and hands-on skills stand out in local oil change job markets.