Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Avon’s job market for shift managers in quick-service restaurants like Five Guys is moderately competitive, with steady demand driven by local dining habits. Candidates with leadership skills and customer service experience often have an edge, especially when flexible scheduling and bonus incentives are involved.
While formal certifications aren't mandatory, food safety and workplace safety credentials are highly valued in Avon. Employers appreciate candidates who have completed ServSafe or similar training, as it ensures compliance with Connecticut’s health regulations and boosts shift management effectiveness.
Shift managers typically oversee entire shift operations, including team leadership, staffing, and quality control, unlike crew members who focus on specific tasks. They balance customer satisfaction with operational efficiency, making pivotal decisions that impact service speed and food standards.
Absolutely, strong leadership is crucial since shift leaders motivate staff, manage conflict, and ensure smooth service flow during busy hours. Effective communication and quick problem-solving are key traits that help maintain team morale and guest satisfaction.
Many shift managers progress to assistant manager or general manager roles, leveraging their hands-on operational experience. Companies like Five Guys offer structured growth paths, including training programs, making it possible to climb into corporate or multi-unit management.
Five Guys stands out by offering shared tips, secret shopper bonuses, and free meals during shifts, which fosters a rewarding environment. This contrasts with some competitors that may offer fixed pay without performance-based incentives, making Five Guys attractive for motivated shift managers.
The role offers a starting wage of $19.00 per hour, complemented with shared tips and bonus opportunities. This competitive compensation aligns well with Avon’s cost of living and reflects the responsibilities of managing shifts in a high-quality burger chain.
Yes, Five Guys provides flexible scheduling options post-training, accommodating full-time hours and shifts that suit individual availability. This flexibility helps balance work-life demands, particularly in regions like Avon where commuting and family needs vary.