NexlintoOil Change Assistant Manager
Company : Driven Brands
Location : Portsmouth, VA, 23703
Job Type : Full Time / Part Time
Date Posted : 11 February 2026
Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Managing a fast-paced automotive service shop in Portsmouth involves balancing team coordination and customer satisfaction. The assistant manager must swiftly resolve workflow bottlenecks and maintain high service standards, ensuring smooth operations despite local demand fluctuations and seasonal vehicle service trends.
Expect to engage in physically active tasks like lifting up to 50 pounds and navigating service pits, often in varying temperatures. Portsmouth's coastal climate means adapting to humidity and occasional heat, making stamina and safety awareness key for on-the-floor responsibilities.
This assistant manager position blends hands-on technical work with leadership, creating a unique pathway to upper management. Unlike entry-level technician roles, it offers fast-track advancement through operational oversight and team mentoring, especially valuable in high-volume oil change centers.
While formal certifications aren't mandatory, local employers often favor candidates with basic automotive service knowledge and leadership training. Familiarity with Virginia’s safety regulations and customer service protocols can give applicants a competitive edge in this regional market.
Driven Brands emphasizes paid training and skill development, combining competitive pay with bonus incentives. Their culture supports upward mobility by encouraging assistant managers to lead teams and refine operational skills, aligning with the company’s performance-driven values.
Besides competitive wages, Driven Brands offers free oil changes as an employee perk and comprehensive insurance options. Their 401(k) matching and paid time off stand out locally, enhancing job stability and supporting long-term career growth within the automotive service sector.
Portsmouth’s automotive service industry shows steady hiring activity, especially for leadership roles like assistant managers. Increased vehicle maintenance needs and local economic factors contribute to a moderately competitive market, rewarding candidates who combine technical know-how with strong team leadership.
In Portsmouth, assistant managers usually earn between $15 to $20 per hour, with bonuses enhancing total compensation. Pay varies based on experience, skill level, and company policies like Driven Brands’ incentive programs, reflecting regional cost of living and labor market conditions.
Strong multitasking, leadership qualities, and customer service aptitude are critical. Candidates who demonstrate reliability, safety awareness, and a willingness to engage in hands-on maintenance tasks align well with Driven Brands’ expectation for dynamic and customer-focused assistant managers.
This position requires overseeing daily workflow and stepping into leadership when needed, all while mentoring team members. At Driven Brands, assistant managers balance hands-on vehicle service with fostering a productive, safety-conscious environment, ensuring both operational efficiency and staff development.