NexlintoShift Lead
Company : Five Guys
Location : Mesa, AZ, 85201
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Leading shifts at Five Guys in Mesa means managing a fast-paced crew while ensuring food quality and guest satisfaction. The role demands quick decision-making amid Arizona's busy dining hours, emphasizing teamwork and hands-on supervision to maintain top service standards.
A Shift position focuses on real-time operational control, balancing staff coordination with customer experience. Unlike general managers, Shift Leads in Mesa actively coach during shifts and handle immediate issues, playing a pivotal role in frontline success at local dining establishments.
The Shift Lead role hones leadership, communication, and problem-solving skills under pressure. Mastering shift supervision and team motivation lays a solid foundation for advanced managerial responsibilities, making it an ideal launchpad for career growth in hospitality.
While no mandatory certifications exist, food safety training recognized in Arizona, such as ServSafe, can boost credibility. Additionally, familiarity with local health codes and customer service excellence tailored to Mesa’s diverse clientele improves shift leadership effectiveness.
Five Guys offers structured mentorship and performance reviews that actively prepare Shift Leads for management roles. This hands-on growth approach, combined with competitive pay and bonuses, fosters loyalty and accelerates upward mobility unique to the Mesa restaurant market.
Mesa's thriving restaurant scene creates steady demand for skilled Shift Leads, yet competition exists due to many applicants seeking entry into management. Factors like prior leadership experience, communication skills, and adaptability often tip the scales in candidate selection.
Shift Leads at Five Guys in Mesa start around $19.00 per hour, with additional income from tips and bonuses. This compensation aligns well with local wage standards for restaurant supervisory roles, making it a financially attractive option in the region.
Yes, Five Guys provides comprehensive benefits including medical, dental, vision, and a 401(k) plan, subject to eligibility. These offerings support employees’ well-being and financial security, aligning with healthcare expectations in the Mesa employment market.
Mesa’s Five Guys locations emphasize a fun, supportive atmosphere that values cooperation and positivity. Shift Leads foster a team-oriented environment where high energy and mutual respect drive performance, reflecting the community’s friendly and collaborative spirit.
Five Guys entrusts Shift Leads with significant responsibility, from coaching crew members to maintaining food standards. This empowerment contrasts with more rigid structures at competitors, allowing Shift Leads in Mesa to directly influence store success and customer satisfaction.