NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : North Ridgeville, OH, 44039
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
North Ridgeville offers a community-focused retail environment where front desk associates often engage with repeat customers, fostering strong relationships. Compared to busier Ohio cities, the pace may be steadier, allowing for more personalized service and better work-life balance in retail roles.
While no strict certifications are mandatory, familiarity with basic computer operations and bilingual abilities, especially Spanish, are highly valued by North Ridgeville employers. These skills enhance communication with diverse customers and streamline front desk tasks in retail settings.
A Retail Front Desk associate at Driven Brands manages customer greetings, appointment scheduling, and billing processes. They coordinate parts inventory for mobile repairs and maintain clear records, ensuring smooth service flow and customer satisfaction in a fast-paced auto glass retail environment.
Entry-level associates can leverage on-the-job training and customer service experience to progress into supervisory or operational roles. Companies like Driven Brands emphasize internal growth, making this position a solid foundation for a long-term career in retail service management.
Strong communication abilities, multitasking efficiency, and a positive attitude are essential. Additionally, proficiency in customer account management and basic tech skills, such as data entry and call handling, greatly improve employability in retail front desk roles.
Driven Brands provides competitive hourly wages, paid training, and same-day pay options, which are less common in retail roles. Their focus on career development and comprehensive insurance benefits creates a supportive workplace for front desk associates.
Driven Brands has increased recruitment for front desk associates in North Ridgeville, reflecting growing demand in auto glass services. Their inclusive hiring approach welcomes both experienced and entry-level candidates, with flexible scheduling options to attract diverse talent.
Salaries typically range from $12 to $17 per hour, influenced by experience and qualifications. Driven Brands offers competitive pay within this range, often supplemented by bonuses or commissions tied to customer service and sales performance.
Many employers, including Driven Brands, provide both full-time and part-time schedules to accommodate different lifestyles. Shift flexibility supports employees balancing work with personal commitments, making retail front desk positions accessible to a wide candidate pool.