NexlintoShift Manager
Company : Five Guys
Location : Herndon, VA, 20170
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Herndon’s restaurant scene is growing steadily, pushing up demand for capable shift managers. Candidates with leadership skills and local experience often see quicker hiring cycles, especially in bustling chains like Five Guys, where maintaining high service standards is crucial.
Shift managers in Herndon typically juggle peak dining hours with local traffic patterns, meaning flexible shift coverage is essential. Managing team availability while accommodating regional events or weather can impact shift planning, requiring proactive coordination.
Successful shift managers lead through example, combining quick decision-making with strong communication. They excel at motivating crews, troubleshooting operational hiccups, and fostering a positive workplace culture that uplifts both staff and guest experiences.
Developing clear communication, conflict resolution, and time management skills is key. Equally important is learning to delegate effectively and coach team members under fast-paced conditions, ensuring smooth operations and staff growth.
A shift manager role often opens doors to higher management, offering hands-on experience in team leadership, customer relations, and operational control. It’s a pivotal role for gaining skills applicable to assistant manager or general manager positions.
Five Guys emphasizes a positive workplace vibe and rewards, including shared tips and secret shopper bonuses. Shift managers benefit from clear career pathways, flexible hours, and perks like free meals, setting it apart from many competitors.
Shift managers are entrusted with overseeing food prep and safety rigorously during their shifts. They're trained to maintain Five Guys’ high-quality benchmarks while coaching staff, ensuring guest satisfaction and compliance every service period.
Shift managers at Five Guys in Herndon start around $19.00 per hour, complemented by shared tips and performance bonuses like secret shopper incentives. This combined compensation reflects the role’s leadership demands and customer service focus.
While formal certifications aren’t mandatory, candidates with 1-2 years managing restaurant or retail teams stand out. Familiarity with food safety regulations common in Virginia and proven team leadership experience boost local hiring prospects.
Shift managers at Five Guys balance supervising crew and ensuring smooth shift operations alongside actively engaging guests. This dual focus helps maintain fast, friendly service while upholding the brand’s reputation for quality burgers.