NexlintoShift Lead
Company : Five Guys
Location : Cave Creek, AZ, 85327
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys energizes and directs the crew through hands-on leadership, ensuring smooth operations even during peak times. By actively coaching and motivating team members, they maintain morale and uphold service quality, which is crucial for customer satisfaction and efficient shift flow in a fast-paced environment.
Successful Shift Leads excel in communication, multitasking, and conflict resolution. They must balance operational oversight with empathy, demonstrating strong organizational abilities and a proactive approach to problem-solving, especially in fast-moving restaurant environments like Five Guys.
While formal certifications aren't mandatory, local employers value food safety training such as ServSafe. Given Arizona's health regulations, Shift Leads with up-to-date food handling credentials often stand out, enhancing compliance and team trust in Cave Creek eateries.
Starting as a Shift Lead at Five Guys opens pathways into restaurant management roles, such as Assistant Manager or General Manager positions. The company supports growth through mentorship and performance feedback, making it ideal for those aiming to build leadership careers in hospitality within the Cave Creek area.
Cave Creek's hospitality sector sees moderate competition for Shift Lead roles, with Five Guys attracting candidates due to its growth prospects and benefits. Local demand favors candidates with prior leadership experience and strong customer service skills, making preparation and relevant exposure key to standing out.
Five Guys offers Shift Leads in Cave Creek a competitive base pay starting at $19/hour, complemented by tips and weekly secret shopper bonuses shared among the shift team. This combination provides a steady income with performance incentives, reflecting the role's responsibility and local wage standards.
Unlike generic lead positions, Five Guys Shift Leads actively manage food quality, safety, and store readiness while fostering team cooperation. They also handle guest concerns promptly, blending operational duties with frontline customer engagement, which is vital in maintaining the brand’s high standards.
Five Guys invests in Shift Leads by providing real-time feedback, structured performance reviews, and mentorship opportunities. Their supportive culture encourages learning and advancement, helping employees in Cave Creek enhance leadership skills and prepare for higher managerial positions.
Traffic patterns in Cave Creek, especially during peak morning and evening hours, can affect commute times. Planning routes to avoid congestion near main roads like Cave Creek Road ensures timely arrival. Additionally, public transport options are limited, so personal vehicle reliability is important for punctuality.
Cave Creek’s hospitality scene is community-focused with a blend of locals and tourists. Five Guys Shift Leads here often adapt to a more personalized guest interaction style and manage seasonal demand fluctuations, which can differ from busier urban centers, fostering a unique workplace atmosphere.