Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
As a Shift Lead at Five Guys in Haskins, OH, you’ll be pivotal in steering daily activities, from coordinating team tasks to maintaining food quality and customer satisfaction. This hands-on leadership ensures smooth operations and a positive environment for both staff and guests.
Strong communication, adaptability, and the ability to motivate diverse teams are vital. A Shift Lead must also demonstrate accountability, quick problem-solving, and a passion for high standards in customer service and food safety to thrive in a dynamic restaurant environment.
Shift Leads manage crew assignments, oversee cleanliness, handle customer concerns, and ensure compliance with food safety protocols. Unlike regular team members, they also mentor peers, track shift performance, and support opening or closing procedures, positioning themselves as operational anchors.
In Haskins, OH, the demand for skilled Shift Leads is steady, especially within growing restaurant chains like Five Guys. Candidates can expect moderate competition, with employers valuing prior leadership experience and strong interpersonal abilities to stand out in local recruitment.
Shift Lead positions in Haskins typically start around $19.00 per hour, aligning closely with Ohio’s average for restaurant supervisory roles. Including tips and bonuses, compensation can be competitive, reflecting the local cost of living and operational expectations.
Five Guys encourages growth by offering mentorship, real-time feedback, and promotion pathways. Shift Leads gain valuable management skills and are often considered first for higher roles, making it an appealing setting for ambitious restaurant professionals.
Haskins’ smaller community size may mean closer team dynamics but also requires flexibility in multitasking due to leaner staffing. Shift Leads must balance operational efficiency with fostering a positive workplace culture tailored to local expectations.
Shift Leads at Five Guys in Haskins are eligible weekly for a secret shopper bonus, shared among the shift team. This incentive rewards high performance in customer service and operational excellence, boosting total income beyond base pay and tips.
Successful Shift Leads often combine past supervisory experience with excellent communication, a proactive mindset, and dedication to quality standards. Being dependable and eager to learn also helps them navigate the fast-paced environment smoothly.
While formal certifications aren’t always mandatory, knowledge of food safety and health standards is highly valued. Many Shift Leads pursue ServSafe or similar credentials to enhance their expertise and meet Five Guys’ operational expectations.