NexlintoShift Manager
Company : Five Guys
Location : Albany, NY, 12224
Job Type : Full Time
Date Posted : 5 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Albany's hospitality scene is growing, so shift manager roles like at Five Guys see steady demand. Candidates with leadership experience and local knowledge often find quicker placements, but competition rises with popular brands offering attractive wages and benefits.
While no strict certifications are mandatory, food safety and workplace safety credentials can boost your profile in Albany. Employers, including Five Guys, appreciate candidates who prioritize compliance and quality standards in fast-paced shift management.
A shift manager thrives by blending leadership with quick decision-making, multitasking across team development and customer satisfaction. Strong communication and adaptability distinguish top performers who can steer shifts smoothly in dynamic environments.
Experience as a shift manager builds critical skills in staff supervision, operational oversight, and customer relations. This foundation often leads to positions like store manager or district supervisor, especially within brands like Five Guys that emphasize internal growth.
Five Guys encourages shift managers to take ownership of their shifts, offering hands-on training and performance feedback. This creates a supportive environment where managers develop confidence and skills essential for future higher-level roles.
Five Guys combines competitive wages with perks like shared tips and free meals, cultivating a positive team atmosphere. Shift managers also engage directly with quality control and customer service, creating a balanced leadership experience.
Shift managers at Five Guys in Albany typically start around $19.00 per hour, with additional income from shared tips and bonuses. This compensation aligns well with local fast-food managerial roles, offering growth potential alongside benefits.
Night shifts often bring fewer staff and unexpected issues, requiring managers to be resourceful and calm under pressure. Handling late-hour customer demands and ensuring safety protocols during quieter periods tests leadership adaptability.
Offering flexible schedules helps shift managers balance workload and personal life, reducing burnout. Companies like Five Guys that provide predictable shifts and full-time options after training see higher manager satisfaction and team stability.
Key skills include quick problem-solving, team motivation, and maintaining quality standards under pressure. A shift manager must juggle operational tasks while ensuring crew members meet guest service expectations consistently.